# File upload hangs **URL:** \ **Category:** Hosting Support\ **Created:** [May 5, 2024, 5:12pm UTC](https://forum.infinityfree.com/t/file-upload-hangs/93224 "2024-05-05T17:12:08Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [May 5, 2024, 5:21pm UTC](https://forum.infinityfree.com/t/file-upload-hangs/93224/2 "2024-05-05T17:21:30Z")
Hi and welcome to the forum Briefly - unzip the zip on your local computer and then upload the files > [@Why are my files deleted after uploading them](https://forum.infinityfree.com/docs?topic=49310): > > Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type… > [@How to upload files with FTP](https://forum.infinityfree.com/docs?topic=49306): > > The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot… > [@How to upload big files / archives](https://forum.infinityfree.com/docs?topic=49305): > > InfinityFree has a file size limit of 10 MB on all servers. You cannot upload files larger than 10 MB. Installing large scripts A particular software package may be larger than 10 MB in size. Because of this limit, you cannot upload the archive directly and have it extracted on the server. However, you can easily upload the contents manually. To do so, you will first need a good FTP file manager for your desktop and setup an FTP connection. See the [how to upload files with FTP](https://forum.infinityfree.com/t/how-to-upload-files-with-ftp/49306) article for more… --- _[View the full topic](https://forum.infinityfree.com/t/file-upload-hangs/93224)._