# File manager timing out and FTP server not responding
**URL:** https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122
**Category:** Hosting Support
**Created:** [February 24, 2021, 9:03pm UTC](https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122 "2021-02-24T21:03:38Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@aprilmyriad](https://forum.infinityfree.com/u/aprilmyriad)
#### Post date: [February 24, 2021, 9:03pm UTC](https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122/1 "2021-02-24T21:03:38Z")
### epiz\_27994977
(please specify the website or account you are asking about)
### File manager and FTP timing out
# This site can’t be reached
**filemanager.ai** took too long to respond.
### Other Information
Just wondering if there is an outage - my file manager and FTP connection are timing out. Sometimes I can get to the login screen but then get an authentication time out. If it’s a site issue then I’ll just wait it out, but I recently uninstalled Wordpress and wanted to make sure I didn’t do something that screwed up my hosting account.
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### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [February 24, 2021, 9:09pm UTC](https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122/2 "2021-02-24T21:09:39Z")
Hi and welcome to the forum
You’re right - Probably just (temporary) high server load.
Thanks for the information !
I will forward upstream just in case
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### Author:  [@aprilmyriad](https://forum.infinityfree.com/u/aprilmyriad)
#### Post date: [February 24, 2021, 9:17pm UTC](https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122/3 "2021-02-24T21:17:58Z")
And it’s back up! Thanks for the quick reply! 🙂
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### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [February 24, 2021, 9:23pm UTC](https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122/4 "2021-02-24T21:23:28Z")
Yes, as far as I have seen it was stuck at `auth`
and after successful auth it should do a printout of the contents,
but that step could not be accomplished.
I hope it doesn’t happen again overnight.
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [March 11, 2021, 9:23pm UTC](https://forum.infinityfree.com/t/file-manager-timing-out-and-ftp-server-not-responding/42122/5 "2021-03-11T21:23:32Z")
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