Hello InfinityFree users, At this time, there seams to be an error with accessing FTP software for new accounts. The error message shown is: 421 Home directory not available - aborting This means that new accounts are not getting set up with the server system correctly. Please wait for this pr…

What FTP Sofware are you using? Yes, all is solved (supposedly) from the system outage.

You can’t fix it its a server Side error Infinity free cant create root folders but you can still access old accounts ftps because they already has root folder which created before without any trouble.

I too got the same response but I saw a person saying that it’s a mistake from their server side and it will be solved :grimacing: But I don’t know when. I anyones problem got solved them please ping me

In case staff are monitoring this thread and fixing these problems on an account-by-account basis, I am getting the same problem with the new account I created yesterday. Everything works fine, except for connecting to FTP, which gives “421 Home directory not available - aborting”, even when I try c…

Hey @anon30876594 , does this mean softaculous works for you? Thanks.

I had not checked yet, but it does not seem to work, I get: “Something went wrong, please allow 20 minutes then retry”. If I try to configure PHP, I get: “Configure php directives It appears the document root for the domain name does not exist, please contact support 89347349288”.

The “421 Home directory not available - aborting” error now seems to be gone, and instead I’m getting a timeout like this person Various system issues (DNS, SSL, FTP, etc.) starting May 15 - #3 by YT_Xaos

Why can’t my file management work anymore

[image] Various system issues (DNS, SSL, FTP, etc.) starting May 15 System Issues Starting May 15, iFastNet has been upgrading the free hosting cluster with additional capacity and necessary updates. Unfortunately, this has not gone very smoothly, and has resulted in the f…

Apparently the issues mentioned in the pinned post are resolved, but I am still getting this error: “421 Home directory not available - aborting.”

FileZilla is the one that gave me the error, but the online file manager says there’s a login issue (I’m now at too many failed login attempts), and Transmit just says that the server closed the connection. I changed my account (FTP) passsword, but I get the same error.

File manager error: 421 Home directory not available - aborting

Hosting Support

TigerMANEK426 May 18, 2021, 6:32pm 63