# File is not Working

**URL:** <https://forum.infinityfree.com/t/file-is-not-working/102748>\
**Category:** Hosting Support\
**Created:** [December 8, 2024, 7:42am UTC](https://forum.infinityfree.com/t/file-is-not-working/102748 "2024-12-08T07:42:06Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [December 8, 2024, 11:02am UTC](https://forum.infinityfree.com/t/file-is-not-working/102748/4 "2024-12-08T11:02:08Z")

</div>

> [@Yoonzino](#):
>
> For example: Folder1/User/chat.php

Did you read…

> [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664/1):
>
> ## The URL contains a blocked file or folder name
> 
> ### The “chat” keyword
> 
> Live chat scripts are not allowed on InfinityFree hosting. Chat scripts work by constantly refreshing the page in the background. These background refreshes generates excessive server load, which is why we cannot host them. You are free to use live chat on your website though, but you will have to use an externally hosted chat system to handle the messages.
> 
> To enforce this, the `chat` keyword is blocked on our servers. If you try to access any URL with `chat` in it, you’ll get a 403 Forbidden page. For example, [http://example.com/chat.php](http://example.com/chat.php), [http://example.com/livechat/index.php](http://example.com/livechat/index.php) will all result in a 403 error.
> 
> To fix this, you can rename the file or folder to anything else (like `talk`, `message`, `conversation` or whatever else you want).
> 
> Please do note that live chat scripts are banned completely, and being able to work around this block doesn’t mean it’s OK to host a live chat script with us.

---

_[View the full topic](https://forum.infinityfree.com/t/file-is-not-working/102748)._