# Failing to open the database and website not loading well **URL:** \ **Category:** Hosting Support\ **Created:** [April 26, 2020, 8:34pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991 "2020-04-26T20:34:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [April 26, 2020, 8:34pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/1 "2020-04-26T20:34:48Z")
The database isnt loading and the site is loading improperly, but works well on my localhost. However the site has been up for couple months now. So we were maintaining it. Can you fix it on your side admin that we can proceed uploading database files ASAP. Link:squavero.epizy.com or [www.squavero.com](http://www.squavero.com) ---
**Author:** ![anon12561907](https://forum.infinityfree.com/letter_avatar/anon12561907/32/6_22734026db12803ebb3e059622ac3534.png) [@anon12561907](https://forum.infinityfree.com/u/anon12561907)\ **Post date:** [April 26, 2020, 8:53pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/2 "2020-04-26T20:53:03Z")
The site loads quite fast for me actually. Maybe it was just a temporary issue. ---
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [April 29, 2020, 7:41am UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/3 "2020-04-29T07:41:20Z")
I see its now working 😊 ---
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [April 29, 2020, 8:01am UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/4 "2020-04-29T08:01:37Z")
Unfortunately I still cant access my databases at [http://185.27.134.10/](http://185.27.134.10/) so my users arent able to access their accounts. Please help me ASAP ---
**Author:** ![UnknownLolz](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/unknownlolz/32/14581_2.png) [@UnknownLolz](https://forum.infinityfree.com/u/UnknownLolz)\ **Post date:** [April 29, 2020, 8:08am UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/5 "2020-04-29T08:08:37Z")
Hi there, I’m not sure but can you please refer to this announcement: > [@Database connectivity issues](https://forum.infinityfree.com/t/database-connectivity-issues/28753): > > Over the last few weeks, many people have experienced intermittent connectivity issues with their databases, like MySQL server has gone away. We suspect that these issues are being caused by old hardware which is unable to handle the load. It has taken longer than we’ve hoped, but the new database servers are almost ready and are currently being prepared to be taken in use. This week, all databases will be moved to the new hardware. In order to migrate everything without data loss, the servers… ---
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [April 29, 2020, 8:14am UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/6 "2020-04-29T08:14:21Z")
Ooh this has to be fixed ASAP, should we be expecting this week or the other? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 29, 2020, 9:35am UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/7 "2020-04-29T09:35:51Z")
The database servers were upgraded last Friday. So that announcement doesn’t apply anymore. As for phpMyAdmin, please note that logging in directly is not supported. You can only login to phpMyAdmin by using the login buttons from the control panel. ---
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [May 5, 2020, 5:42pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/8 "2020-05-05T17:42:13Z")
But I still cant access my databases ---
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [May 5, 2020, 6:32pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/9 "2020-05-05T18:32:25Z")
Where is the login button, for the phpMyAdmin section in the control panel is a mere list of databases with a “Connect” button in the far right. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 5, 2020, 6:34pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/10 "2020-05-05T18:34:40Z")
“Connect” means, “connect to this database”, which means “open phpMyAdmin and login to this database”. ---
**Author:** ![Godson](https://forum.infinityfree.com/letter_avatar/godson/32/6_22734026db12803ebb3e059622ac3534.png) [@Godson](https://forum.infinityfree.com/u/Godson)\ **Post date:** [May 5, 2020, 7:28pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/11 "2020-05-05T19:28:12Z")
![errrr.PNG](https://forum-cdn.infinityfree.net/original/2X/4/4356c896aea27ce084c0c373b86640951c03e177.jpeg) Thats my view, but when check up the source code its showing up. What might be blocking the front end? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 6, 2020, 12:19pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/12 "2020-05-06T12:19:05Z")
> [@Godson](#): > > Thats my view, but when check up the source code its showing up. What might be blocking the front end? What’s the “you must login to this network” message about? Is it possible that there is some kind of network restriction on your end that prevents you from accessing phpMyAdmin? ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [June 5, 2020, 12:19pm UTC](https://forum.infinityfree.com/t/failing-to-open-the-database-and-website-not-loading-well/28991/13 "2020-06-05T12:19:09Z")
Closed on June 5, 2020, 12:19pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.