Failed to retrieve directory listing

Hosting Support
1

Hi,
I am not managing to connect.
I have tried looking through the forum and googling, but I am unsuccessful.
Thanks a lot for any tips on how to proceed.

Website URL

http://easetestmysite.infinityfreeapp.com

Error Message

Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing…
Command: PWD
Response: 257 / is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,27,134,11,204,101)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Other Information

(other information and details relevant to your question)

2

Thank you for sharing the logs, it’s very helpful.

Besides that, the file manager is working for your account (which means FTP access is working for your account), and you do seem to be able to connect.

In the logs, I see that the connection is switched to Passive Mode, and then the directory listing is requested, but the response is never received.

My best guess is that this is a router configuration problem. FTP is notably sensitive to network settings, and a misconfigured router can break the connection. Maybe you can fix this on the router side, but you can also try connecting over a VPN to bypass such issues. Our FTP connection troubleshooting guide has more information about both:

6 Likes
3

:slight_smile: hank you. I will try to see if I can make it work!:slight_smile:

2 Likes
4

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