# Error **URL:** \ **Category:** Hosting Support\ **Created:** [October 30, 2025, 1:58am UTC](https://forum.infinityfree.com/t/error/116340 "2025-10-30T01:58:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Jhonaiker](https://forum.infinityfree.com/letter_avatar/jhonaiker/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jhonaiker](https://forum.infinityfree.com/u/Jhonaiker)\ **Post date:** [October 30, 2025, 1:58am UTC](https://forum.infinityfree.com/t/error/116340/1 "2025-10-30T01:58:55Z")
I come to ask for help, I have a problem that I’m trying to use a chat of a plugins called “Wise Chat” But it doesn’t load me, I investigated what it was and in 3 files I get an error, I investigated and I guess it’s because I must give permission to those plugins folders, and I try to do it but I don’t get the configuration to give it access to the folders and files, can you tell me how I can give it permission, or what can I do in this case? Link where the chat is located: TuChatFavorito.xo.je/room ![IMG_4243](https://forum-cdn.infinityfree.net/original/3X/a/b/abd4abcfdb185d6545a3fbc38dbbb5aac3be81b0.jpeg) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 30, 2025, 2:57am UTC](https://forum.infinityfree.com/t/error/116340/2 "2025-10-30T02:57:28Z")
This > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664/1): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… Chat is not allowed on free hosting ---
**Author:** ![Jhonaiker](https://forum.infinityfree.com/letter_avatar/jhonaiker/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jhonaiker](https://forum.infinityfree.com/u/Jhonaiker)\ **Post date:** [October 30, 2025, 3:16am UTC](https://forum.infinityfree.com/t/error/116340/3 "2025-10-30T03:16:43Z")
Hello, it is not a page error, by placing the address of the page it loads perfectly, what gives error are those 3 files of the Wise Chat chat which makes it only in “Loading chat” and does not load anything. Wise chat is not available for free hosting? Here he left proof of how the chat looks: ![IMG_4244](https://forum-cdn.infinityfree.net/original/3X/1/f/1f3c1895ffabc51dd63175c5d8dc575d016ce5c2.jpeg) ---
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [October 30, 2025, 3:27am UTC](https://forum.infinityfree.com/t/error/116340/4 "2025-10-30T03:27:24Z")
Requests to any URL that have these 4 letters C-H-A-T (“chat”) will be blocked. This is to block any chat functionality on free hosting because it is not allowed. It’s not exactly wisechat is not available, all kinds of chat are not available. Since your plugin’s url (wise-chat-xxx) have C-H-A-T in it it will be blocked as you just see, which means that everything is working as intended. ---
**Author:** ![Jhonaiker](https://forum.infinityfree.com/letter_avatar/jhonaiker/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jhonaiker](https://forum.infinityfree.com/u/Jhonaiker)\ **Post date:** [October 30, 2025, 3:44am UTC](https://forum.infinityfree.com/t/error/116340/5 "2025-10-30T03:44:57Z")
Ok, I think I’m getting it, because of that situation it doesn’t give me permission to the missing files, so, to have permission for the chat, do I need a [premium hosting](https://www.infinityfree.com/premium/)? ---
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [October 30, 2025, 5:00am UTC](https://forum.infinityfree.com/t/error/116340/6 "2025-10-30T05:00:57Z")
Since this plugin runs the chat directly on the server it’s also not allowed on [premium hosting](https://www.infinityfree.com/premium/). Please find alternative platforms for your use case. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 6, 2025, 5:01am UTC](https://forum.infinityfree.com/t/error/116340/7 "2025-11-06T05:01:05Z")
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