# Error whilst trying to transfer to a new host

**URL:** <https://forum.infinityfree.com/t/error-whilst-trying-to-transfer-to-a-new-host/89724>\
**Category:** Hosting Support\
**Created:** [February 8, 2024, 4:46pm UTC](https://forum.infinityfree.com/t/error-whilst-trying-to-transfer-to-a-new-host/89724 "2024-02-08T16:46:56Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\
**Post date:** [February 9, 2024, 12:45pm UTC](https://forum.infinityfree.com/t/error-whilst-trying-to-transfer-to-a-new-host/89724/6 "2024-02-09T12:45:07Z")

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> [@anon66860876](#):
>
> Is there a way infinityfree can provide a back up from my website?

We aren’t responsible for this; but the guide is always avaliable:

> [@How to backup your website](https://forum.infinityfree.com/t/how-to-backup-your-website/49304):
>
> Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op…

> [@anon66860876](#):
>
> of your Hostinger account

Hostinger also have guides on their KB about how to restore the backups manually:

> **[How to upload backups at Hostinger](https://www.hostinger.com/support/1884234-how-to-upload-backups-at-hostinger/)**
>
> Uploading your website's backups

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