# Error establishing a database connection

**URL:** <https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583>\
**Category:** Hosting Support\
**Created:** [April 13, 2017, 3:03am UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583 "2017-04-13T03:03:00Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Samnang](https://forum.infinityfree.com/letter_avatar/samnang/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samnang](https://forum.infinityfree.com/u/Samnang)\
**Post date:** [April 13, 2017, 3:03am UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/1 "2017-04-13T03:03:00Z")

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I have a problem with database connection. I have fill the database name, username, password, and database host name. I am sure all information I fill is completely right but I still get this error. Any idea?  
Here error messages I save as image  
[https://postimg.org/image/x6edgxhvx/](https://postimg.org/image/x6edgxhvx/)

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [April 13, 2017, 7:07am UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/2 "2017-04-13T07:07:53Z")

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Which account are you experiencing this issue with?

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**Author:** ![Samnang](https://forum.infinityfree.com/letter_avatar/samnang/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samnang](https://forum.infinityfree.com/u/Samnang)\
**Post date:** [April 13, 2017, 10:01am UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/3 "2017-04-13T10:01:17Z")

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[nob70.net](http://nob70.net)  
account cheameily2013 [@] [gmail.com](http://gmail.com)

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [April 13, 2017, 10:32am UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/4 "2017-04-13T10:32:48Z")

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> @Samnang said:  
> [nob70.net](http://nob70.net)  
> account cheameily2013 [@] [gmail.com](http://gmail.com)

I’m sorry, I should have been more specific: what’s the **username** of the hosting account you’re experiencing this issue with?

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**Author:** ![Samnang](https://forum.infinityfree.com/letter_avatar/samnang/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samnang](https://forum.infinityfree.com/u/Samnang)\
**Post date:** [April 13, 2017, 11:37am UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/5 "2017-04-13T11:37:34Z")

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epiz\_19955797

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**Author:** ![Samnang](https://forum.infinityfree.com/letter_avatar/samnang/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samnang](https://forum.infinityfree.com/u/Samnang)\
**Post date:** [April 13, 2017, 1:42pm UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/6 "2017-04-13T13:42:06Z")

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problems solved. thanks

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<div class="post-metadata">

**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [April 13, 2017, 3:42pm UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/7 "2017-04-13T15:42:06Z")

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> @Samnang said:  
> problems solved. thanks

I’m curious now. What turned out to be the issue?

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**Author:** ![Samnang](https://forum.infinityfree.com/letter_avatar/samnang/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samnang](https://forum.infinityfree.com/u/Samnang)\
**Post date:** [April 13, 2017, 5:52pm UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/8 "2017-04-13T17:52:57Z")

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I request new password then it work fine

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [January 17, 2019, 7:27pm UTC](https://forum.infinityfree.com/t/error-establishing-a-database-connection/6583/9 "2019-01-17T19:27:33Z")

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