There seems to be an issue with the file manager itself in addition to the ongoing outage.
The people hosted on the IP addresses listed in the current outage don’t have any file access.
The accounts in this topic NOT on these IPs also don’t have a working file manager, but FTP access itself works.
So, to everyone who is experiencing these issues:
- Please check if your website is on the listed IP (check the IP Address / Website IP field in the client area). If you are, please keep an eye on the outage topic for information.
- Please try connecting with a desktop FTP client like FileZilla instead. If your website is not on the listed IP addresses, you should be able to access your files this way.