# Error after 3 days of trying to add domain
**URL:** https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089
**Category:** Hosting Support
**Created:** [July 15, 2023, 9:26am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089 "2023-07-15T09:26:59Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 15, 2023, 9:26am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/1 "2023-07-15T09:26:59Z")
### Website URL
down below
### Error Message
Wystąpił błąd podczas dodawania domeny.
To mogło wystąpić ponieważ już dodałeś/łaś tą nazwę domeny do innego konta albo nie zmieniłeś/łaś nazw serwerów.
Musisz zmienić nazwy serwerów przed dodawaniem lub parkowaniem domen w panelu administracyjnym:
Proszę zmienić nazwy serwerów domeny na :
(Możesz to zmienić w panelu u swojego rejestratora domeny.)
ns1
ns2
ns3
ns4
ns5
Jak tylko zmienisz nazwy serwerów, możesz dodawać lub parkować domenę raz jeszcze. .
Once the name servers are set it may take up to 76 hours before the domain can be added here.
Name servers MUST be set before adding the domain here, if your registrar REQUIRES that you add a domain before setting the name servers then you will need to use a different domain name / registrar (or contact there support requesting they manually set the name servers). We are NOT able to add domains to the vPanel without the name servers being set firstly. If this is a requirement, please UPGRADE, on our [premium hosting](https://www.infinityfree.com/premium/) we do allow domain names to be added without the name servers being set. Please do NOT create a support ticket unless you have waited at least 48 hours after succesfully changing name servers / adding domain. Please do NOT create a support ticket unless you have waited at least 48 hours.
### Other Information
I have bought domain via [ovh.com](http://ovh.com), set dns as mentioned in infinity free tutorial waited over 3 days and I am still receiving error messege mentioned above. I have already set A records to IPs of my infinity free server (as found in one of forum topics).
As I can notice there are different namespace server names, although I can ping those from tutorial.
What I did wrong?
Thanks in advance for help.
---
### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 15, 2023, 9:28am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/2 "2023-07-15T09:28:14Z")
my website url:
[https://wloczykije.lovestoblog.com/](https://wloczykije.lovestoblog.com/)
infinity free tutorial:
> [@How to add your own domain to your account](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227):
>
> While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like [Spaceship](https://www.infinityfree.com/go/spaceship)) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,…
---
### Author:  [@Meishin](https://forum.infinityfree.com/u/Meishin)
#### Post date: [July 15, 2023, 9:45am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/3 "2023-07-15T09:45:31Z")
Please share your own registered domain instead of your free subdomain!
Then we can check if you actually setup the nameservers correctly.
To me it sounds like this:
> [@Can't change nameservers to InfinityFree](https://forum.infinityfree.com/t/unable-to-set-nameservers-dns-query-refused/49233):
>
> When you try to point your domain to InfinityFree’s nameservers ([ns1.infinityfree.com](http://ns1.infinityfree.com) and [ns2.infinityfree.com](http://ns2.infinityfree.com)), your registrar might refuse the change with error messages like: DNS Query Refused ERROR: Answer must be authoritative The name server is not responsible for this domain Domain is not activated in the nameservers What should I do? You have two main options to solve this problem: Option 1: Use CNAME verification instead Instead of changing nameservers, you can verify your domai…
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [July 15, 2023, 9:47am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/4 "2023-07-15T09:47:44Z")
Please share the domain name you purchased from OVH that you want to add to the account?
The error says that your nameservers are not correct. That either means that the nameservers are in fact not correct, or there is an issue in the nameserver check. To know which is which, and who needs to do what to fix this, we need to be able to check the current state of your domain.
> [@Meishin](#):
>
> To me it sounds like this:
This seems a bit premature to me. If you tried to add the nameservers to OVH and OVH refuses them, then yes, this is relevant. But so far I don’t see anything to suggest that this is the case.
No need to conclude “you cannot add the domain here” without trying and checking first.
---
### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 15, 2023, 9:53am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/5 "2023-07-15T09:53:15Z")
Sure! Sorry for misunderstanding.
My registered domain is:
wloczykije.szczecin.pl
---
### Author:  [@Meishin](https://forum.infinityfree.com/u/Meishin)
#### Post date: [July 15, 2023, 10:28am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/6 "2023-07-15T10:28:04Z")
OK, I saw this:
Basically, if you are using a rather new hosting account with the prefix `if0_`, then this is good. But if your hosting account starts with `epiz_`, then you should use
[ns1.epizy.com](http://ns1.epizy.com)
[ns2.epizy.com](http://ns2.epizy.com)
Please tell me if you have more problems!
---
### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [July 15, 2023, 10:40am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/7 "2023-07-15T10:40:12Z")
Hmm, your domain is configured in an interesting way. The subdomain wloczykije.szczecin.pl is pointing to our nameservers, but the base domain szczecin.pl does not have any nameservers at all.
Do you own the domain szczecin.pl as well? If so, you may want to set the nameservers on there as well, wait a few hours, and try again.
> [@Meishin](#):
>
> But if your hosting account starts with `epiz_`, then you should use
> [ns1.epizy.com](http://ns1.epizy.com)
> [ns2.epizy.com](http://ns2.epizy.com)
That’s actually better advice. You have legacy `epiz_` accounts, so the [infinityfree.com](http://infinityfree.com) nameservers may not be accepted.
---
### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 15, 2023, 10:44am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/8 "2023-07-15T10:44:32Z")
I do have an epiz\_ account.
I have changed ns, will wait few hours and check again.
Could you please add that explanation to tutorial from where I have read my first dns setup?
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### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 15, 2023, 10:50am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/9 "2023-07-15T10:50:23Z")
I do not own the city master domain Szczecin.pl I just have bought subdomain wloczykije at szczecin.pl.
I have changed ns, will wait few hours and check again.
Please do not close the ticket yet.
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### Author:  [@Meishin](https://forum.infinityfree.com/u/Meishin)
#### Post date: [July 15, 2023, 10:53am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/10 "2023-07-15T10:53:07Z")
> [@cyfrowyodkrywca](#):
>
> Could you please add that explanation to tutorial
Sorry, but regulars aren’t moderators! I can’t edit posts of this kind.
( Maybe you can refer to @Admin , he of course has the ability to edit that.)
* * *
> [@cyfrowyodkrywca](#):
>
> Please do not close the ticket yet.
Adding to this, you aren’t really creating support ticket of any kind — You are actually getting support from a community, full of ❤ ❤ ❤
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [July 15, 2023, 12:39pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/11 "2023-07-15T12:39:48Z")
Hello
As “szczecin.pl” is not a registered TLD, you can’t add subdomains of that domain to your account. You can attempt to use the “Addon domain” section of the panel, but it probably won’t work.
> [@cyfrowyodkrywca](#):
>
> Could you please add that explanation to tutorial from where I have read my first dns setup?
I’ve added it to my to-do list
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### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 15, 2023, 12:59pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/12 "2023-07-15T12:59:54Z")
> [@Greenreader9](#):
>
> As “szczecin.pl” is not a registered TLD, you can’t add subdomains of that domain to your account. You can attempt to use the “Addon domain” section of the panel, but it probably won’t work.
Big disappointment after getting out of Google Blogger platform, where this specific subdomain worked.
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### Author:  [@Meishin](https://forum.infinityfree.com/u/Meishin)
#### Post date: [July 15, 2023, 1:04pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/13 "2023-07-15T13:04:29Z")
> [@cyfrowyodkrywca](#):
>
> Big disappointment after getting out of Google Blogger platform
So the domain didn’t work here? You already tried?
But the nameservers hasn’t updated yet. I suggest you to try again after 3 hrs or so.
And you can always go to [Login to your account - InfinityFree](https://dash.infinityfree.com/domainChecker) to see if the ns were correct!
If you really cannot add the domain then sorry, there’s nothing we can do about it.
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [July 15, 2023, 1:08pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/14 "2023-07-15T13:08:57Z")
Unfortunately, the platform only allows official TLDs to be added as Addon domain (otherwise, it will throw an error like “too many dots” or “invalid nameservers”). Feel free to keep trying though, as the panel is a bit buggy and it may allow it randomly. You can also attempt to create a new account with the domain if you want (using the [InfinityFree.com](http://InfinityFree.com) nameservers), but again, that may or may not work.
The only subdomains the platform allows you to create are subdomains of base domains already on your account (Like [mysite.mydomain.com](http://mysite.mydomain.com)), and subdomains of domains that are provided for free (Like “mysite.free.nf”)
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### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 18, 2023, 4:44pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/15 "2023-07-18T16:44:25Z")
Hell yeah - it worked!
However after entering my paid domain (wloczykije.szczecin.pl) DNS still does not resolve my query.
Do I need to wait another 3 days to propagate DNS, although I have added in my operator dns names?
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### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 18, 2023, 4:45pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/16 "2023-07-18T16:45:24Z")
@Admin could you please update the tutorial about adding proper dns names in scope of having old or new account?
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [July 18, 2023, 5:14pm UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/17 "2023-07-18T17:14:24Z")
It can take up to 72 hours for DNS propagation, yes.
Currently, `wloczykije.szczecin.pl` is redirecting to `wloczykije.lovestoblog.com`
> [@cyfrowyodkrywca](#):
>
> could you please update the tutorial about adding proper dns names in scope of having old or new account?
Already did, after your previous post
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### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 19, 2023, 5:47am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/18 "2023-07-19T05:47:53Z")
Thank you very much for your assistance and support for community.
I have last problem to discuss, because when I have started the process mentioned in this forum thread I was trying to get my new domain seen as default of my page.
But now I do input new domain:
and get the old one when page loads the old one.
I would prefer to have the main address set to my new domain.
Is it possible? And what with certificate?
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### Author:  [@cyfrowyodkrywca](https://forum.infinityfree.com/u/cyfrowyodkrywca)
#### Post date: [July 19, 2023, 5:49am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/19 "2023-07-19T05:49:32Z")
Sorry I had in mind new address (improper graphic added in previous post):
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### Author:  [@Meishin](https://forum.infinityfree.com/u/Meishin)
#### Post date: [July 19, 2023, 6:06am UTC](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089/20 "2023-07-19T06:06:25Z")
Have you made any redirects to the original domain? Then delete the redirect.
Or you have parked your new domain to the new one (I’ve never parked a domain before, so I am not certain, but this is possible).If so, delete your domain wloczykije.szczecin.pl from your control panel and add it again to the system, with the “addon domains” function.
> [@cyfrowyodkrywca](#):
>
> I would prefer to have the main address set to my new domain.
After making the new domain seperate, you can now use the redirect function in your client area to make a 301 redirect from your old domain → your new domain.
Or maybe, delete your old domain and park it over your new domain. Still, I am not certain about this. Using the redirect function is still recommended.
[Next page](https://forum.infinityfree.com/t/error-after-3-days-of-trying-to-add-domain/79089.md?page=2)