# Error #99452489 Please contact support **URL:** \ **Category:** Hosting Support\ **Created:** [November 9, 2023, 3:55pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949 "2023-11-09T15:55:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon71312158](https://forum.infinityfree.com/letter_avatar/anon71312158/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon71312158](https://forum.infinityfree.com/u/anon71312158)\ **Post date:** [November 9, 2023, 3:55pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/1 "2023-11-09T15:55:20Z")
[madlootdeals.great-site.net](http://madlootdeals.great-site.net) ### Error Message Error #99452489 Please contact support ### Other Information I am unable to add CNAME and I am constantly getting above error ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [November 9, 2023, 4:38pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/2 "2023-11-09T16:38:49Z")
Hi and welcome to the forum! Are you using any of the tools in the client area, or do you also get this error if you try to add the record manually via the control panel? ---
**Author:** ![james.g](https://forum.infinityfree.com/letter_avatar/james.g/32/5_5575768a8748004e209b776fc1b2916d.png) [@james.g](https://forum.infinityfree.com/u/james.g)\ **Post date:** [November 9, 2023, 4:58pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/3 "2023-11-09T16:58:39Z")
Hello, I am also getting the same error I tried adding the the Record name and destination through control panel CName after trying the automatic method but still getting the same error ---
**Author:** ![anon71312158](https://forum.infinityfree.com/letter_avatar/anon71312158/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon71312158](https://forum.infinityfree.com/u/anon71312158)\ **Post date:** [November 9, 2023, 6:35pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/4 "2023-11-09T18:35:49Z")
> [@ChrisPAR](#): > > ou using any of the tools in the client area, or do you also get this error if you try to add the rec Hi I am not using any tools Yes I am getting same error for manual too ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 9, 2023, 7:45pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/5 "2023-11-09T19:45:34Z")
> [@Can't install ssl](https://forum.infinityfree.com/t/cant-install-ssl/85942/6): > > I checked the issue. It seems that a bug was introduced into the control panel that prohibits some CNAME records from being added. Unfortunately, it seems like the validation CNAME records of all SSL providers are affected by this. I have notified iFastNet about this. Unfortunately, all you can do right now is wait. ---
**Author:** ![anon71312158](https://forum.infinityfree.com/letter_avatar/anon71312158/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon71312158](https://forum.infinityfree.com/u/anon71312158)\ **Post date:** [November 10, 2023, 4:46am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/6 "2023-11-10T04:46:28Z")
Hello team Pls update me once the issue is resolved ---
**Author:** ![anon69559356](https://forum.infinityfree.com/letter_avatar/anon69559356/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69559356](https://forum.infinityfree.com/u/anon69559356)\ **Post date:** [November 10, 2023, 9:08am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/7 "2023-11-10T09:08:48Z")
Hi! I’m getting the same error 😢 . How much time aprox. will it take to resolve? By the way, I’m new to making web sites, and I suppose I have to get the ssl certificate before installing wordpress, right? (I’m using a free subdomain) Thanks in advance ---
**Author:** ![AxelCruz](https://forum.infinityfree.com/letter_avatar/axelcruz/32/5_5575768a8748004e209b776fc1b2916d.png) [@AxelCruz](https://forum.infinityfree.com/u/AxelCruz)\ **Post date:** [November 10, 2023, 9:36am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/8 "2023-11-10T09:36:46Z")
I have exactly the same problem ![Captura de pantalla 2023-11-10 033617](https://forum-cdn.infinityfree.net/original/3X/c/2/c265323ee58ba4ab201febba37cdd619a6785ef2.png) ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [November 10, 2023, 11:07am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/9 "2023-11-10T11:07:44Z")
Did you see the Admin’s response above? > [@Can't install ssl](https://forum.infinityfree.com/t/cant-install-ssl/85942/6): > > I checked the issue. It seems that a bug was introduced into the control panel that prohibits some CNAME records from being added. Unfortunately, it seems like the validation CNAME records of all SSL providers are affected by this. I have notified iFastNet about this. Unfortunately, all you can do right now is wait. ---
**Author:** ![anon79359190](https://forum.infinityfree.com/letter_avatar/anon79359190/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon79359190](https://forum.infinityfree.com/u/anon79359190)\ **Post date:** [November 10, 2023, 12:14pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/10 "2023-11-10T12:14:17Z")
Tengo exactamente el mismo problema #### The hosting platform returned an error message while trying to process your request. Please try again or try making the change through the control panel. The error returned is: Error #99452489 Please contact support. ---
**Author:** ![MaVeNManager](https://forum.infinityfree.com/letter_avatar/mavenmanager/32/5_5575768a8748004e209b776fc1b2916d.png) [@MaVeNManager](https://forum.infinityfree.com/u/MaVeNManager)\ **Post date:** [November 10, 2023, 12:14pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/11 "2023-11-10T12:14:19Z")
> [@Can't install ssl](https://forum.infinityfree.com/t/cant-install-ssl/85942/6): > > I checked the issue. It seems that a bug was introduced into the control panel that prohibits some CNAME records from being added. Unfortunately, it seems like the validation CNAME records of all SSL providers are affected by this. I have notified iFastNet about this. Unfortunately, all you can do right now is wait. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 10, 2023, 5:42pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/13 "2023-11-10T17:42:23Z")
Just to let everyone know, the issue was fixed earlier today. Creating CNAME records for free SSL certificates should now be working again! ---
**Author:** ![anon69559356](https://forum.infinityfree.com/letter_avatar/anon69559356/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69559356](https://forum.infinityfree.com/u/anon69559356)\ **Post date:** [November 10, 2023, 10:43pm UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/14 "2023-11-10T22:43:33Z")
It works now. ---
**Author:** ![anon71312158](https://forum.infinityfree.com/letter_avatar/anon71312158/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon71312158](https://forum.infinityfree.com/u/anon71312158)\ **Post date:** [November 11, 2023, 10:32am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/15 "2023-11-11T10:32:16Z")
it worked ---
**Author:** ![anon69559356](https://forum.infinityfree.com/letter_avatar/anon69559356/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69559356](https://forum.infinityfree.com/u/anon69559356)\ **Post date:** [November 13, 2023, 12:38am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/16 "2023-11-13T00:38:10Z")
Hi Admin, I didn’t get the error 99452489 again, now seems to be fine, and after setting de cname automatically I got the message “ok you succesfully requested your ssl certificate” (or something like that), and I had to wait for a few hours and come back. I came back and it looks like nothing happened, doesn’t show the “verify” button, instead I got the “request certificate” button and the “delete certificate order” button. Why is that happennig? I’ve also checked the verifification tool from Google to verify if my site has a ssl certificate, and it doesn’t. Help please! My site is [bombasonora.wuaze.com](http://bombasonora.wuaze.com) (if i search on the browser for [https://bombasonora.wuaze.com](https://bombasonora.wuaze.com), I get an error message, if i use http, it shows it, but with the “not secure” warning). ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 13, 2023, 1:33am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/17 "2023-11-13T01:33:42Z")
Please screenshot what is shown on the SSL tool ---
**Author:** ![anon69559356](https://forum.infinityfree.com/letter_avatar/anon69559356/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69559356](https://forum.infinityfree.com/u/anon69559356)\ **Post date:** [November 13, 2023, 2:20am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/18 "2023-11-13T02:20:44Z")
ok. ![2023-11-12 22_19_18-](https://forum-cdn.infinityfree.net/original/3X/3/a/3a6e275e096383f02e04e605948c0b142ab910fa.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 13, 2023, 2:25am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/19 "2023-11-13T02:25:20Z")
Did you do this? ![image](https://forum-cdn.infinityfree.net/original/3X/3/8/38ffb0645b4b13e0f58c2645efc25d4583c5b2d5.png) If not, please do it ---
**Author:** ![anon69559356](https://forum.infinityfree.com/letter_avatar/anon69559356/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon69559356](https://forum.infinityfree.com/u/anon69559356)\ **Post date:** [November 13, 2023, 2:54am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/20 "2023-11-13T02:54:01Z")
Yes, I did, and I didn’t get the error 99452489, but after waiting the few hours, it didn’t showed the “verify” button, so I did click again on “request certificate”, and again I got the message saying “ok, you have requested seuccesfully the certificate” and had to wait again a few hours. I came back, and still doesn’t show the “verify” button, as if nothing was done. ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [November 13, 2023, 3:07am UTC](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949/21 "2023-11-13T03:07:14Z")
Can you take a screenshot of the message that shows when you hit that button and send it? There is no Verify button I’m aware of - I had a look at the video tutorial on the [relevant article](https://forum.infinityfree.com/t/how-to-get-free-ssl-https-on-infinityfree/49323) and believe you’re referring to the “Verify Domain” button, which I believe has been renamed to “Request Certificate”, what you are seeing. [Next page](https://forum.infinityfree.com/t/error-99452489-please-contact-support/85949.md?page=2)