# Error 524 - bridge response error, please check the api docs for this ajax response **URL:** \ **Category:** Hosting Support\ **Created:** [September 16, 2017, 6:34am UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502 "2017-09-16T06:34:19Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mohank](https://forum.infinityfree.com/letter_avatar/mohank/32/5_5575768a8748004e209b776fc1b2916d.png) [@mohank](https://forum.infinityfree.com/u/mohank)\ **Post date:** [September 16, 2017, 6:34am UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/1 "2017-09-16T06:34:19Z")
when opening file manager the following message displays Error 524 - bridge response error, please check the api docs for this ajax response please help to fix it ---
**Author:** ![bolleboor](https://forum.infinityfree.com/letter_avatar/bolleboor/32/5_5575768a8748004e209b776fc1b2916d.png) [@bolleboor](https://forum.infinityfree.com/u/bolleboor)\ **Post date:** [September 16, 2017, 8:14am UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/2 "2017-09-16T08:14:01Z")
Try to deactivate and reactivate you’re account! Maybe that will help? -bolleboor ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 16, 2017, 8:24am UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/3 "2017-09-16T08:24:33Z")
That error means the client area file manager got an invalid response from the server, which typically means something went wrong on the file manager server. A few questions: - What’s the username of the account on which you experience this issue? - Does the file manager in the control panel (not client area) work? ---
**Author:** ![mohank](https://forum.infinityfree.com/letter_avatar/mohank/32/5_5575768a8748004e209b776fc1b2916d.png) [@mohank](https://forum.infinityfree.com/u/mohank)\ **Post date:** [September 16, 2017, 1:45pm UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/4 "2017-09-16T13:45:47Z")
user name : epiz\_20453717 yes the file manager in the control panel ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 16, 2017, 3:19pm UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/5 "2017-09-16T15:19:44Z")
> @mohank said: > user name : epiz\_20453717 > > yes the file manager in the control panel I’ve checked the issue and I see the same. However, as far as I can see it’s caused by Cloudflare. I’ve seen performance issues with Cloudflare all day now on our own sites as well as the sites of others. When bypassing Cloudflare, the file manager responded almost immediately. I’m going to contact Cloudflare to find out more about this. ---
**Author:** ![SamGurdus](https://forum.infinityfree.com/letter_avatar/samgurdus/32/5_5575768a8748004e209b776fc1b2916d.png) [@SamGurdus](https://forum.infinityfree.com/u/SamGurdus)\ **Post date:** [September 17, 2017, 4:58am UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/6 "2017-09-17T04:58:17Z")
Awesome! Just a tip for anyone else, if it happens again, there are some pretty similar online file managers that use ftp. I like this one: [https://www.onlineftp.ch/](https://www.onlineftp.ch/) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 17, 2017, 7:46am UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/7 "2017-09-17T07:46:58Z")
> @SamGurdus said: > Awesome! Just a tip for anyone else, if it happens again, there are some pretty similar online file managers that use ftp. I like this one: [https://www.onlineftp.ch/](https://www.onlineftp.ch/) That one looks nice! I’ll check it out, maybe we can host it as well. Also, note that the control panel also has a file manager which is likely not affected by this issue. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 20, 2017, 3:01pm UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/8 "2017-09-20T15:01:49Z")
The issue was caused by a network capacity issue with the server provider who hosts our own websites. InfinityFree has been moved now to another datacenter, which should circumvent the issue. Can you access the file manager now? ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [January 17, 2019, 7:29pm UTC](https://forum.infinityfree.com/t/error-524-bridge-response-error-please-check-the-api-docs-for-this-ajax-response/7502/9 "2019-01-17T19:29:02Z")