# Error 524: A timeout occured **URL:** \ **Category:** Hosting Support\ **Created:** [July 20, 2020, 5:18am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229 "2020-07-20T05:18:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 5:18am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/1 "2020-07-20T05:18:10Z")
### my website nkroy.com.np showing an error : “Error 524: A timeout occurred” I am neither able to access my website nor my wp-admin dashboard. It’s showing host error. Browser Working Cloudflare working Host error ![Annotation 2020-07-20 110146](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/2X/a/aa43851859a54873a5012a0cb752657d245c109a.jpeg) ---
**Author:** ![JavesPotato](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/javespotato/32/53167_2.png) [@JavesPotato](https://forum.infinityfree.com/u/JavesPotato)\ **Post date:** [July 20, 2020, 5:32am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/2 "2020-07-20T05:32:23Z")
Perhaps read this article: [https://support.cloudflare.com/hc/en-us/articles/115003011431#524error](https://support.cloudflare.com/hc/en-us/articles/115003011431#524error) ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 5:39am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/3 "2020-07-20T05:39:15Z")
Already read the article, but the problem is not solved. Hosting support is needed to fix it ---
**Author:** ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)\ **Post date:** [July 20, 2020, 6:03am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/4 "2020-07-20T06:03:35Z")
Can you make it sure that you have correctly point your domain domain into your domain ip address? And only have a two cloudflare nameservers. Or may I see an screenshot of the dns records on cloudflare. ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 6:17am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/5 "2020-07-20T06:17:54Z")
![Screenshot_2020-07-20-11-55-43-159_com.android.chrome](https://forum-cdn.infinityfree.net/original/2X/e/e32551e49c28c0de27d46879063edbf4ee72bb84.jpeg) Here is the screenshot of DNS records on cloudflare, i just deleted the infinityfree DNS record from cloudflare and i have only two cloudflare nameservers ---
**Author:** ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)\ **Post date:** [July 20, 2020, 6:30am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/6 "2020-07-20T06:30:14Z")
Sorry but have you also added the custom domain as an addon domain into your hosting account? ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 6:38am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/7 "2020-07-20T06:38:04Z")
I didn’t added it manually, it was automatically added, Now i have deleted it from addon domain. Will my problem be solved now? ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 7:36am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/8 "2020-07-20T07:36:45Z")
How can i solve my problem? Can you help me? ---
**Author:** ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)\ **Post date:** [July 20, 2020, 8:09am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/9 "2020-07-20T08:09:35Z")
What about having or installing a https free ssl certificate from infinityfree client area instead of using cloudflare which can cause a timeout occured? ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 8:20am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/10 "2020-07-20T08:20:04Z")
Https free SSL from infinityfree was self signed certificate which was causing problems…so i used cloudflare ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 8:47am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/11 "2020-07-20T08:47:07Z")
now, I’m getting ERROR 522 : connection timed out ---
**Author:** ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)\ **Post date:** [July 20, 2020, 8:48am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/12 "2020-07-20T08:48:30Z")
> [@anon26914377](#): > > was causing problems… What causes you a problem if you use infinityfree let’s encrypt certificate? ---
**Author:** ![JavesPotato](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/javespotato/32/53167_2.png) [@JavesPotato](https://forum.infinityfree.com/u/JavesPotato)\ **Post date:** [July 20, 2020, 9:03am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/13 "2020-07-20T09:03:58Z")
There is also a CA certificate from Let’s Encrypt that InfinityFree provides. [https://app.infinityfree.net/acmeDomains](https://app.infinityfree.net/acmeDomains) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 20, 2020, 4:54pm UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/14 "2020-07-20T16:54:00Z")
The IP address your website is on is currently down. I’m trying to get more information, and will put it in this topic: > [@Website IP 185.27.134.178: Connection Timed Out](https://forum.infinityfree.com/t/website-ip-185-27-134-178-connection-timed-out/33299): > > Since July 19 around 23:00 UTC, the website IP 185.27.134.178 went down. If your website is hosted on one of these IP addresses, you will see some kind of “Connection Timed Out” error on the website (the exact message varies by browser), for example: The connection has timed out Error 522 - Connection Timed Out ERR\_CONNECTION\_TIMED\_OUT If you’re not sure which IP address your account is hosted on, you can find it under the Account Details panel in the [client area](https://app.infinityfree.net). I don’t know yet why these… ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 20, 2020, 5:15pm UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/15 "2020-07-20T17:15:31Z")
hope this will be fixed as sson as possible…I’m trying to fix it since today morning…many of my visitors are having problem ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 21, 2020, 12:28am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/16 "2020-07-21T00:28:26Z")
Another problem coming, my website nkroy.com.np is redirecting to [suspendeddomain.org](http://suspendeddomain.org), but my account is showing active. I am using cloudflare nameservers and cloudflare SSL on my site. As there was system issues and my website was down, I was waiting for the problem to be solved but now this happens. ---
**Author:** ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)\ **Post date:** [July 21, 2020, 5:32am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/17 "2020-07-21T05:32:27Z")
Did you just remove the domain on infinityfree control panel and did you just also remove or pause your site on cloudflare? ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 21, 2020, 9:56am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/18 "2020-07-21T09:56:34Z")
I just removed my domain from addon domain in c-panel … Do i need to add my domain to addon domain in c-panel? If I’m going to add it on addon domain, i need to change my nameservers in my domain registrar ---
**Author:** ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)\ **Post date:** [July 21, 2020, 11:06am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/19 "2020-07-21T11:06:20Z")
> [@anon26914377](#): > > If I’m going to add it on addon domain, i need to change my nameservers in my domain registrar Yes, of course. You will need to add or change your nameservers again to infinityfree nameservers ([ns1.epizy.com](http://ns1.epizy.com) & [ns2.epizy.com](http://ns2.epizy.com)) Also make sure that you have also pause or remove your site/domain on cloudflare. ---
**Author:** ![anon26914377](https://forum.infinityfree.com/letter_avatar/anon26914377/32/6_449c533f586939b6e5f246632a46421f.png) [@anon26914377](https://forum.infinityfree.com/u/anon26914377)\ **Post date:** [July 21, 2020, 11:34am UTC](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229/20 "2020-07-21T11:34:35Z")
I have changed the nameservers and paused my site on cloudflare. Hope this works and my website willbe live soon [Next page](https://forum.infinityfree.com/t/error-524-a-timeout-occured/33229.md?page=2)