Error 500 when visiting website

[davemill8]

Website URL

mystuffs.rf.gd

Error Message

http error 500

Other Information

When visiting my site using chrome on both my laptop and my phone I get error 500. I cleared cache/cookies and same result. I also pinged the site using command prompt and all packets were lost.

I renamed .htaccess to .htaccess_backup and same result. I am not sure how to find out what the issue is. Is there a place for me to view logs? console in the dev tools in chrome doesnt show any errors so I am not sure where to start.

[JxstErg1]

Hi and welcome to the forum! Since the error is generated by the browser and not by the server, the best thing to do is to enable Display Errors with the help of this article to see the error the website is throwing:

Http error 500

When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett…

As for this:

@davemill8

I also pinged the site using command prompt and all packets were lost.

I can't ping my website! Is the server down?

If you try to ping your website, or any free hosting related server or IP address, you will most likely see the ping fail with 100% packet loss. On Windows, the output will look something like this: > ping example.com Pinging example.com [185.27.134.??] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 185.27.134.??: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Does this mean the server is down? No, failing t…

[davemill8]

Thank you for your quick reply.

So I set display errors to on and I now receive this error message:

Fatal error : The file /home/vol15_1/epizy.com/epiz_30913384/htdocs/index.php encoded as type [1/72] cannot be decoded by this version of the ionCube Loader. in Unknown on line 0

I have no idea what that means.
Should I google the error message? Do you happen to have any insight?

[Oxy]

@davemill8

encoded as type [1/72]

You probably have encrypted code (vendor) somewhere in your code that “belongs” to ionCube - whose version is older.
PHP source code is encoded and requires the correct version of ionCube Loader to successfully decode it. Usually, the file uses a version of the ionCube Loader for PHP 7 or earlier and cannot use ionCube loader for PHP 8.2.

[davemill8]

Since this code belongs to them, does this mean I am not able to do anything on my end to rectify it?

[Admin]

That’s probably the case. You can check with the developers of the software to see if they have a newer version that supports PHP 8.

If not, then you’ll have to wait for the developers to create a version that supports PHP 8, or use hosting that provides older versions of PHP.

[davemill8]

Ok thanks for the help!