error #3998 and problem with conect ftp (filezilla)

Hello everybody, my host have a lot problem . please help me!! :s

I received messages on browser : error #3998, Please restarting your browser, if this continues contact support 2 and now i cann’t login to my host .
And connect to filezilla , it’s ** Error: Critical error: Could not connect to server****

Hope everyone helps me . thank you!!

my host account : epiz_19934554
domain : lilyshop.net :slight_smile:

Both your control panel and FTP seem to be working fine from here. Try to reset your account password, login again and try to connect to FTP again after that.

Thank you very much . Have a nice day!!