# Err\_connection\_timed\_out **URL:** \ **Category:** Hosting Support\ **Created:** [December 16, 2022, 12:40am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893 "2022-12-16T00:40:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![rocharts](https://forum.infinityfree.com/letter_avatar/rocharts/32/5_5575768a8748004e209b776fc1b2916d.png) [@rocharts](https://forum.infinityfree.com/u/rocharts)\ **Post date:** [December 16, 2022, 12:40am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/1 "2022-12-16T00:40:11Z")
My web site is showing this message, please help me! ERR\_CONNECTION\_TIMED\_OUT ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [December 16, 2022, 12:40am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/2 "2022-12-16T00:40:31Z")
We cant help you if you don’t fill out the template. What is your URL? ---
**Author:** ![rocharts](https://forum.infinityfree.com/letter_avatar/rocharts/32/5_5575768a8748004e209b776fc1b2916d.png) [@rocharts](https://forum.infinityfree.com/u/rocharts)\ **Post date:** [December 16, 2022, 12:41am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/4 "2022-12-16T00:41:44Z")
[www.rocharts.epizy.com](http://www.rocharts.epizy.com) this is my url ---
**Author:** ![rocharts](https://forum.infinityfree.com/letter_avatar/rocharts/32/5_5575768a8748004e209b776fc1b2916d.png) [@rocharts](https://forum.infinityfree.com/u/rocharts)\ **Post date:** [December 16, 2022, 12:59am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/6 "2022-12-16T00:59:50Z")
It’s just that I need to enter wordpress, download a plugin, to download the backup of my website so I can download it on another domain ---
**Author:** ![rocharts](https://forum.infinityfree.com/letter_avatar/rocharts/32/5_5575768a8748004e209b776fc1b2916d.png) [@rocharts](https://forum.infinityfree.com/u/rocharts)\ **Post date:** [December 16, 2022, 1:01am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/7 "2022-12-16T01:01:06Z")
![Screenshot_20221215-220006](https://forum-cdn.infinityfree.net/original/3X/3/e/3e76b0f1efa33961e5f164624e9221dc9bcce6f0.png) It keeps showing up there ---
**Author:** ![rocharts](https://forum.infinityfree.com/letter_avatar/rocharts/32/5_5575768a8748004e209b776fc1b2916d.png) [@rocharts](https://forum.infinityfree.com/u/rocharts)\ **Post date:** [December 16, 2022, 1:01am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/8 "2022-12-16T01:01:33Z")
I already checked the connection and nothing ---
**Author:** ![rocharts](https://forum.infinityfree.com/letter_avatar/rocharts/32/5_5575768a8748004e209b776fc1b2916d.png) [@rocharts](https://forum.infinityfree.com/u/rocharts)\ **Post date:** [December 16, 2022, 1:03am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/9 "2022-12-16T01:03:32Z")
and I still don’t have access to ftp ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [December 16, 2022, 3:12am UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/10 "2022-12-16T03:12:40Z")
> [@rocharts](#): > > o download the backup of my website Do this > [@How to backup your website](https://forum.infinityfree.com/t/how-to-backup-your-website/49304): > > Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op… For > [@rocharts](#): > > I still don’t have access to ftp Take note > [@FTP home directory error](https://forum.infinityfree.com/t/ftp-home-directory-error/69757/9): > > Again, your account is currently being migrated. It’s normal to experience issues because of this. We’re doing our best to make sure these issues are resolved as soon as possible, but please have patience while we’re working on this. No need to build an exhaustive list of all issues you are experiencing. They are likely all related to the storage migration, and even if they aren’t, it’s hard to troubleshoot because of the migration. Please just have patience. It’s all you can do at this point.… Please do not do further posting. You are cluttering up the forum. Patience… ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [December 26, 2022, 7:59pm UTC](https://forum.infinityfree.com/t/err-connection-timed-out/69893/13 "2022-12-26T19:59:45Z")