# Domain Suspended but Domain and hosting accounts active - requesting assistance setting up domain **URL:** \ **Category:** Hosting Support\ **Created:** [October 1, 2025, 10:24am UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790 "2025-10-01T10:24:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![SEADOOTA](https://forum.infinityfree.com/letter_avatar/seadoota/32/6_22734026db12803ebb3e059622ac3534.png) [@SEADOOTA](https://forum.infinityfree.com/u/SEADOOTA)\ **Post date:** [October 1, 2025, 10:24am UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790/1 "2025-10-01T10:24:42Z")
### Website URL [https://forums-sci-39.abacromby9-studios.xyz](https://forums-sci-39.abacromby9-studios.xyz) my domain is abacromby9-studios with a subdomain through cloudflare forums-sci-39 ### Error Message: # **Domain Suspended** This domain has been suspended for reaching server limits or similar. Please contact support in your hosting control panel if you have a query. ### **Get this domain online today! Upgrade to [Premium Hosting](https://www.infinityfree.com/premium/) and enjoy:** Plans starting as low as $29.99/year - Super Fast NVMe SSD Storage - Free SSL Certificates - Unlimited Space - Unlimited CPU **View More Benefits** **[Upgrade to Premium Hosting](https://ifastnet.com/portal/aff.php?aff=31168&a=add&pid=3&sld=suspended-domain&tld=.net&billingcycle=annually&domainoption=owndomain)** ### Other Information I am attempting to host a forum for my game at the above URL, but at first it was redirecting me from my domain to my free subdomain I have setup, but now it’s saying my domain is suspended and I can confirm my hosting account is active and the free subdomain works just fine. I would like help configuring this domain through cloudflare and to work as the sole URL to my website, without redirecting to another URL as I want Cloudflares WAF. I’ve been trying at this for 4 and a half hours to no avail. I would also like you to confirm what configuration you require for domains. I would also like to note that I have read the support article about this and cleared my browser cache, my dns cache, etc. and the issue still persists. ---
**Author:** ![AntiSpamAI](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/antispamai/32/56470_2.png) [@AntiSpamAI](https://forum.infinityfree.com/u/AntiSpamAI)\ **Post date:** [October 1, 2025, 10:24am UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790/2 "2025-10-01T10:24:45Z")
Unlisted on October 1, 2025, 10:24am UTC ---
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [October 1, 2025, 10:45am UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790/3 "2025-10-01T10:45:27Z")
Listed on October 1, 2025, 10:45am UTC ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 1, 2025, 10:54am UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790/4 "2025-10-01T10:54:48Z")
I see this ![image](https://forum-cdn.infinityfree.net/original/3X/e/9/e99b9d78c9ee6a8da9e142efbe8077f4c7b3eaa4.png) Did you do this? > [@How to point your domain to InfinityFree from other nameservers](https://forum.infinityfree.com/t/how-to-point-your-domain-to-infinityfree-from-other-nameservers/97235): > > Connecting your domain to InfinityFree is typically done by changing your domain’s nameservers to those provided by InfinityFree. However, there are instances where you might prefer or need to maintain control over your DNS settings, such as: You require advanced DNS configuration options beyond what InfinityFree provides. Your domain registrar doesn’t support custom nameserver settings. You want to host only certain subdomains with InfinityFree. You need to use specific features available onl… What you are seeing now is due to this > [@Why Your Domain Redirects to suspended-domain.net](https://forum.infinityfree.com/t/why-your-domain-redirects-to-suspended-domain-net/49236/1): > > Sometimes, your domain name may redirect to the website suspended-domain.net instead of showing your website. Contrary to what the domain implies, there are various reasons as to why your domain name may redirect to suspended-domain.net. In short: This happens if your browser is connecting to a website IP address, but there is no active website for your domain on the IP address. This article explains the different ways this can happen and how to fix each situation. What to Expect When Fixing … ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 1, 2025, 7:55pm UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790/5 "2025-10-01T19:55:59Z")
To host that subdomain with us, you also need to tell our servers that. If not, our servers have no idea which account and folder the domain name is linked to. If you’re not using our nameservers, you _also_ need to point the subdomain to your hosting account’s IP address. But you always need to add it to your account first. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 8, 2025, 7:56pm UTC](https://forum.infinityfree.com/t/domain-suspended-but-domain-and-hosting-accounts-active-requesting-assistance-setting-up-domain/115790/6 "2025-10-08T19:56:13Z")
Closed on October 8, 2025, 7:56pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.