Domain removal

domain: pizzassmile.com

accountL: epiz_30295169 (Login to your account - InfinityFree

i cant remove my domain in control panel, it says incorrect details or something like that. so i decided to deactivate it instead. But it is still active. please help me to solve this problem.

Thanks in advance for reply.

Log in to the cPanel and remove the domain from there. Then, deactivate the account from the Client Area.

@ wackyblackie
thanks, im a beginner. but i already do that. as your advice, i login in my cpanel and i cannot remove it there. when i click delete, it says incorrect details…

Log in to your domain registrar, onamae.com, and change the nameservers and A records to the default ones. Then, remove your account from the cPanel.

@wackyblackie
i already did that, i change my ns in onamae.com to its default and return to my cpanel to remove / delete my domain. but the problem still persist, it cannot remove.

If you just deactivate the account from the Client Area, you will be able to use the domain elsewhere, just not on free hosting for 60 days.

@wackyblackie
yes, as i read in some articles, that’s why i need to remove it from cpanel before deactivating. do you think it will work if i reactivate it again and do the step by step procedure?

It will not hurt to try that. Hope you figure it out.

@wackyblackie
it works!
thanks for your help…

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You’re welcome! Glad I could help you.

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@wackyblackie
you really helped me. i already removed my domain in cpanel and deactivated it now.
thank you so much, @wackyblackie

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can you give an example screenshot of what to delete in cpanel? I’m having trouble finding the delete button. i just got the CNAME button and have deleted it

@alexsub
you go to cpanel> account settings> your domain> *addon domains>*view / add domains and at the bottom you can see your domain, its up to you to delete it.

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@alexsub



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thank you :blush:

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@alexsub
you’re welcome.

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Make sure to mark the most helpful post and the answer :smiling_face:.

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