My website is “www.actacode.com”, but this issue applies more to my email. I have a Gmail account that is set up to my domain name, so that potential customers can contact me at “[email protected]” (I’m trying to start a webdev and software development business). Originally, I had everything set up and working. However, Google Domains sold themselves to Squarespace or something, and the transfer of my domain happened to occur this morning.
My email, which was working up until now, no longer seems to work. I can receive email from Squarespace and from my own personal email, but nobody else. (I had a family member send an email to both my personal and business email to test things. The personal one went through, but not my business one) I also don’t seem to be able to send emails anymore. My last two attempts to send a test email to my own personal email address resulted in the following:
“550 5.7.26 Your email has been blocked because the sender is unauthenticated. Gmail requires all senders to authenticate with either SPF or DKIM. Authentication results: DKIM = did not pass SPF”
After looking up what I could, I found something on my admin page for my business Google account that read that it was trying to automatically set up authentication. Just to be on the safe side, since I’m using my custom domain that’s hosted on InfinityFree and had to set up my email accordingly, I hit the button to say that I wanted to manually set it up. It gave me the DKIM information: a DNS host name, and a TXT record value.
Checking the forums, there appears to be another topic, now locked, that is asking the same thing, how to set this up. The response appeared to be to set up Cloudflare to be able to do that. I’ve never used Cloudflare before. The whole reason I signed up for InfinityFree was because my business is brand new and I have no clients yet, thus free hosting was kind of important. There is a free plan for Cloudflare. Is that what I’m needing to sign up for in order to get this issue fixed, or is there another method of getting everything working once again?
I understand that this is a forum for InfinityFree, not Cloudflare, and that as far as support goes, I should only really expect support for InfinityFree itself. But if we’re being told to use Cloudflare to resolve issues, I’d like to at least know what it is I need to look into in order to continue getting this fixed. Just a first-step sort of nudge in the right direction, if you don’t mind. I don’t need detailed information on Cloudflare specifically, just being pointed at where I need to go to start working on getting my business email working again.