# Domain CNAME verification fails despite DNS record being configured **URL:** \ **Category:** Hosting Support\ **Created:** [October 19, 2026, 5:57pm UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439 "2026-10-19T17:57:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![reza73](https://forum.infinityfree.com/letter_avatar/reza73/32/5_5575768a8748004e209b776fc1b2916d.png) [@reza73](https://forum.infinityfree.com/u/reza73)\ **Post date:** [October 19, 2026, 5:57pm UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/1 "2026-10-19T17:57:01Z")
### Website URL [https://rezaurrahaman.tech](https://rezaurrahaman.tech) ### Error Message Please verify your domain name! CNAME Validation: Current CNAME target: (not found) Invalid ### Other Information Hello InfinityFree Support, I’m trying to verify my custom domain, rezaurrahaman.tech, but CNAME validation continues to show “(not found) Invalid” after more than 35 hours. CNAME record: - Host: 714fe91aa709ed64b14b53e7eb8574d9 - Target: [ns1.byet.org](http://ns1.byet.org) - TTL: Auto The record appears in my registrar’s DNS dashboard. However, direct DNS queries against Cloudflare DNS and all four authoritative nameservers returned “DNS name does not exist” for the verification hostname. My current nameservers are the four cont603385 Orderbox nameservers shown in my registrar dashboard. Google Admin Toolbox previously displayed [ns1.byet.org](http://ns1.byet.org) for the record, so the DNS results appear inconsistent. I also use Titan Email on this domain. Could you please investigate why the CNAME record is not being detected and advise how to verify the domain without disrupting my email service? Thank you. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 19, 2026, 5:57pm UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/2 "2026-10-19T17:57:01Z")
Welcome to the InfinityFree community forum! Good to have you here. - Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. - Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. - AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. - Solving an issue is a joint effort. Try the suggestions you get and report back what happened. ---
**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\ **Post date:** [October 19, 2026, 5:57pm UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/3 "2026-10-19T17:57:26Z")
_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ If all four authoritative nameservers say the name doesn’t exist, the problem is on the DNS side, not ours. Our check can only see a record that your domain’s own nameservers publish. The CNAME guide says the record has to be added with your current DNS provider, meaning the company whose nameservers are actually in use on the domain. Can you check that the dashboard where you added the record manages the DNS zone for those four cont603385 nameservers? Then run the full hostname through the dig tool and tell me what it shows. Put the hostname exactly as it appears in the error, with `.rezaurrahaman.tech` on the end. Some DNS panels add the domain name automatically, so a host that already includes it can end up as `...rezaurrahaman.tech.rezaurrahaman.tech`. Here is the guide, which also has the dig tool link: > [@How to add your domain with CNAME verification](https://forum.infinityfree.com/t/how-to-add-your-domain-with-cname-verification/87420): > > If you want to host your own domain name with InfinityFree, the default way to verify your domain is to set the nameservers first. However, there are cases where setting the nameservers ahead of time is not desirable (for example if you have an existing site which cannot go down) or if your domain provider does not let you set our nameservers. Fortunately, InfinityFree now has the ability to host your domain name with us without having to change your nameservers ahead of time! This guide explai… On email, CNAME verification is meant for exactly your situation. You don’t have to change your nameservers, so nothing about your Titan setup changes. The verification record is only used for verification. A separate guide says you don’t need to touch MX or TXT records when pointing a domain at InfinityFree from other nameservers. That’s also where to look for the A and `www` records you’ll need once the domain is added: > [@How to point your domain to InfinityFree from other nameservers](https://forum.infinityfree.com/docs?topic=97235): > > Connecting your domain to InfinityFree is typically done by changing your domain’s nameservers to those provided by InfinityFree. However, there are instances where you might prefer or need to maintain control over your DNS settings, such as: You require advanced DNS configuration options beyond what InfinityFree provides. Your domain registrar doesn’t support custom nameserver settings. You want to host only certain subdomains with InfinityFree. You need to use specific features available onl… If the record does show up at the authoritative nameservers and our page still says “(not found)”, that’s something a person on our staff would need to look at. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 19, 2026, 7:59pm UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/4 "2026-10-19T19:59:44Z")
Basically what the bot said. If you configured a DNS record, every resolver says it exists, but our check doesn’t, then it’s probably a problem with our check. If you configured a DNS record, and every resolver says it doesn’t exist, and ours does too, then the DNS record has actually not been published. And if that’s the case, then that’s a problem you need to take up with the operators of your current nameservers. ---
**Author:** ![reza73](https://forum.infinityfree.com/letter_avatar/reza73/32/5_5575768a8748004e209b776fc1b2916d.png) [@reza73](https://forum.infinityfree.com/u/reza73)\ **Post date:** [October 20, 2026, 2:17am UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/5 "2026-10-20T02:17:01Z")
Hello Support Team, I need help with a DNS record for my domain rezaurrahaman.tech. I added this CNAME record in my DNS dashboard: Host: 714fe91aa709ed64b14b53e7eb8574d9 Target: [ns1.byet.org](http://ns1.byet.org) TTL: Auto The record appears in my dashboard, but direct DNS queries against all four authoritative nameservers return “DNS name does not exist” for the verification hostname. The domain is delegated to these nameservers: - [cont603385.earth.orderbox-dns.com](http://cont603385.earth.orderbox-dns.com) - [cont603385.mars.orderbox-dns.com](http://cont603385.mars.orderbox-dns.com) - [cont603385.mercury.orderbox-dns.com](http://cont603385.mercury.orderbox-dns.com) - [cont603385.venus.orderbox-dns.com](http://cont603385.venus.orderbox-dns.com) Could you please verify whether this CNAME record has been published correctly to the active DNS zone and fix the issue if necessary? I also use Titan Email on this domain, so please do not change my nameservers or existing email records. Thank you. ---
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [October 20, 2026, 2:21am UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/6 "2026-10-20T02:21:35Z")
What do you even expect us to do for you? Your domain is not using our nameservers. Even if we wanted to help you we would have no ways to do so. So you must contact your registrar about this issue. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 20, 2026, 11:18am UTC](https://forum.infinityfree.com/t/domain-cname-verification-fails-despite-dns-record-being-configured/121439/7 "2026-10-20T11:18:51Z")
Send that to your domain registrar, not to us. You’re not using our nameservers, so we cannot help you with DNS records.