# Dns **URL:** \ **Category:** Hosting Support\ **Created:** [October 13, 2023, 1:15am UTC](https://forum.infinityfree.com/t/dns/84304 "2023-10-13T01:15:42Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![anon37069412](https://forum.infinityfree.com/letter_avatar/anon37069412/32/6_22734026db12803ebb3e059622ac3534.png) [@anon37069412](https://forum.infinityfree.com/u/anon37069412)\ **Post date:** [October 13, 2023, 1:15am UTC](https://forum.infinityfree.com/t/dns/84304/1 "2023-10-13T01:15:42Z")
Ah so this is why my subdomain is not connecting to my third party webstore. I get the “DNS\_PROBE\_FINISHED\_NXDOMAIN” error. any updates on this? I see it’s been a week. Obviously it’s not fixed, but just curious if we know anything else about the issue? Thanks for letting us know. Hope all is well. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 13, 2023, 12:27pm UTC](https://forum.infinityfree.com/t/dns/84304/2 "2023-10-13T12:27:03Z")
Don’t hijack someone else’s topic from 9 days ago. Create a new one. I moved it for you this time. And if you don’t provide any information besides a pretty generic error message, all we can do is point you to an article that may or may not work. More info = better help > [@Why isn't my domain working yet?](https://forum.infinityfree.com/t/when-will-my-domain-name-start-working/49237): > > You’ve just added your domain to InfinityFree or changed your nameservers, but when you visit your domain, you’re seeing a “DNS Resolution Error” page, an error message, or your old website instead of your new hosting account. This is completely normal and happens because of something called DNS caching. How long should I wait? Most domains start working within 24 hours. However, it can take up to 72 hours for your domain to work for everyone around the world. This timing depends on factors out… ---
**Author:** ![anon42008019](https://forum.infinityfree.com/letter_avatar/anon42008019/32/6_22734026db12803ebb3e059622ac3534.png) [@anon42008019](https://forum.infinityfree.com/u/anon42008019)\ **Post date:** [October 13, 2023, 12:49pm UTC](https://forum.infinityfree.com/t/dns/84304/3 "2023-10-13T12:49:54Z")
Please provide website url, one week is more than 72 hours which indicates there is definitely something wrong. ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [October 13, 2023, 2:17pm UTC](https://forum.infinityfree.com/t/dns/84304/4 "2023-10-13T14:17:00Z")
> [@anon37069412](#): > > my subdomain is not connecting to my third party webstore I believe the issue was related to the original topic hijacked, a custom CNAME record is no longer working. Unfortunately, there’s nothing you can do but wait. Any further updates will be shared in this thread: > [@CNAME section missing from the control panel](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260): > > Website URL [explorenow.infinityfreeapp.com](http://explorenow.infinityfreeapp.com)Error Message CName Record not found under the Advance settings Other Information I added a CName before, I think its called “www”, not sure if that is what causes the option to disappear… I tried exploring the InfinityFree dashboard and the control panel (cron jobs, domain types, SSL/TLS, IP Blocker, MX Entry, SPF Records, Addon Domains, Sub Domains, Aliases (Parked Domain), but I don’t see the interface like the Records CName interface, o… ---
**Author:** ![anon37069412](https://forum.infinityfree.com/letter_avatar/anon37069412/32/6_22734026db12803ebb3e059622ac3534.png) [@anon37069412](https://forum.infinityfree.com/u/anon37069412)\ **Post date:** [October 14, 2023, 4:40am UTC](https://forum.infinityfree.com/t/dns/84304/5 "2023-10-14T04:40:20Z")
Thank you @ChrisPAR, you are correct. I think @Greenreader9 was too excited to try to bash me for “hijacking a thread”… I was definitely continuing the original thread where it left off as it was describing the same issue I was having. If I had started a new thread (and you actually read the post where I fully described the same thing that had already been posted by someone else) you likely would’ve told me to UTFSE. I think by moving it away from the other post, you’ve actually caused my “new thread” to lose a lot of context. But, @ChrisPAR - waiting is what I assumed we would be doing. Was just curious if @Admin had any news because it seemed like he had at least spoken to someone about the issue. Thanks for the helpful link. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 14, 2023, 10:20am UTC](https://forum.infinityfree.com/t/dns/84304/6 "2023-10-14T10:20:26Z")
The only news I can share is that the CNAME records option has been hidden in the control panel to prevent more people from running into this bug. As for the solution itself, it will take longer to fix. I don’t have anything remotely like a time frame on a resolution. But I wouldn’t count on it being fixed within a week or two, and recommend to apply a workaround for now. ---
**Author:** ![anon37069412](https://forum.infinityfree.com/letter_avatar/anon37069412/32/6_22734026db12803ebb3e059622ac3534.png) [@anon37069412](https://forum.infinityfree.com/u/anon37069412)\ **Post date:** [October 15, 2023, 7:52pm UTC](https://forum.infinityfree.com/t/dns/84304/7 "2023-10-15T19:52:34Z")
Thanks for the reply @Admin. However, it seems that my CNAME record is working today - [https://shop.exileisland.net/](https://shop.exileisland.net/) is now working properly. However, the option for CNAME is still missing from the cpanel menu. Very strange! ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 22, 2023, 7:53pm UTC](https://forum.infinityfree.com/t/dns/84304/8 "2023-10-22T19:53:28Z")
Closed on October 22, 2023, 7:53pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.