# Disabling Two-Factor Authentication for My Old Account

**URL:** <https://forum.infinityfree.com/t/disabling-two-factor-authentication-for-my-old-account/61119>\
**Category:** Hosting Support\
**Created:** [May 1, 2022, 9:18am UTC](https://forum.infinityfree.com/t/disabling-two-factor-authentication-for-my-old-account/61119 "2022-05-01T09:18:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anon1323911](https://forum.infinityfree.com/letter_avatar/anon1323911/32/6_22734026db12803ebb3e059622ac3534.png) [@anon1323911](https://forum.infinityfree.com/u/anon1323911)\
**Post date:** [May 1, 2022, 9:18am UTC](https://forum.infinityfree.com/t/disabling-two-factor-authentication-for-my-old-account/61119/1 "2022-05-01T09:18:48Z")

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Hi. I created this account (JamesNightlife2) to inform the @Admin that I cannot access my old account. (The email address ending with at outlook dot com, contain the epiz\_26468070 hosting accounts.) Because I accidentally transfered data to my new phone without backing up my authenticator app, so I don’t have an authentication code to sign into that account. I would like to disable my old account’s two factor authentication to access that account.

I’m looking forward to the admin’s reply.

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**Author:** ![anon38816646](https://forum.infinityfree.com/letter_avatar/anon38816646/32/6_22734026db12803ebb3e059622ac3534.png) [@anon38816646](https://forum.infinityfree.com/u/anon38816646)\
**Post date:** [May 1, 2022, 9:22am UTC](https://forum.infinityfree.com/t/disabling-two-factor-authentication-for-my-old-account/61119/2 "2022-05-01T09:22:04Z")

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> [@Sir please help my Friend in 2 step verification](https://forum.infinityfree.com/t/sir-please-help-my-friend-in-2-step-verification/34614/16):
>
> The two factor authentication screen very clearly says that you should store your recovery codes safely. If your friend did not backup their two factor authentication app and only had the recovery codes on the phone with that authenticator app, then your friend did not store the codes safely. I hope that your friend learned from this that backups are important. Because like I wrote in the post linked by @JavesPotato , if you have two factor authentication enabled, you must have either the authe…

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [May 1, 2022, 2:31pm UTC](https://forum.infinityfree.com/t/disabling-two-factor-authentication-for-my-old-account/61119/3 "2022-05-01T14:31:42Z")

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Welcome

When you turned on two-factor authentication, you were given a few backup codes to store in a secure location, correct? You can use one of those codes to log in to your account.

If you don’t have those codes, try to gain access to your old phone, and open the authenticator app.

If none of those options work, sorry, but you cannot access your account. There is absolutely no point in having two-factor authentication if it is bypassed by a simple request on the Forum, especially if we have no way to verify that you actually own the account. I know you were warned of this when you turned the option on in the beginning.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [May 8, 2022, 2:31pm UTC](https://forum.infinityfree.com/t/disabling-two-factor-authentication-for-my-old-account/61119/4 "2022-05-08T14:31:45Z")

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Closed on May 8, 2022, 2:31pm UTC

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