# Cpanel **URL:** \ **Category:** Hosting Support\ **Created:** [March 27, 2022, 5:57pm UTC](https://forum.infinityfree.com/t/cpanel/59763 "2022-03-27T17:57:47Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [March 28, 2022, 11:56am UTC](https://forum.infinityfree.com/t/cpanel/59763/5 "2022-03-28T11:56:25Z")
Please see my answer from this other topic about the same issue: > [@Error on control panel connection](https://forum.infinityfree.com/t/error-on-control-panel-connection/59601/6): > > I checked your accounts, and it seems that this issue was caused by account suspension getting stuck and not getting processed properly as a result. Your account are marked as suspended now, which means you can now open a ticket in the client area to discuss what happens next to your account. If anyone reading this also has this issue and sees their account marked as active, please try to reset your hosting account password from the client area. This will not work, but it will force a complete… And next time, please check the forum first for similar topics, because many questions have been answered already. --- _[View the full topic](https://forum.infinityfree.com/t/cpanel/59763)._