# Control panel not working **URL:** \ **Category:** Hosting Support\ **Created:** [April 23, 2020, 3:45pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836 "2020-04-23T15:45:27Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![anon20202698](https://forum.infinityfree.com/letter_avatar/anon20202698/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20202698](https://forum.infinityfree.com/u/anon20202698)\ **Post date:** [April 23, 2020, 3:45pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/1 "2020-04-23T15:45:27Z")
\*\*My website URL is:\*www.datawave.ml ![Screenshot_20200423-203811](https://forum-cdn.infinityfree.net/original/2X/9/990a3dbafda0d84ceab638c9cf1bc015a9490c03.png) \* \*\*What I’m seeing is:_Please Cheak screenshot i can’t open my C panal_ \*\*I’m using this software:_WordPress_ **Additional information:** ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 23, 2020, 3:46pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/2 "2020-04-23T15:46:28Z")
When do you get that error exactly? ---
**Author:** ![anon20202698](https://forum.infinityfree.com/letter_avatar/anon20202698/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20202698](https://forum.infinityfree.com/u/anon20202698)\ **Post date:** [April 23, 2020, 3:47pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/3 "2020-04-23T15:47:58Z")
Almost recently While i was using c panal , It was working fine as i refreshed the page i got this now again and again ---
**Author:** ![anon20202698](https://forum.infinityfree.com/letter_avatar/anon20202698/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20202698](https://forum.infinityfree.com/u/anon20202698)\ **Post date:** [April 23, 2020, 3:53pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/4 "2020-04-23T15:53:37Z")
Please ,Reply How can i fix this , There is many important data in cpanal please , Its a request ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 23, 2020, 4:26pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/5 "2020-04-23T16:26:34Z")
If you got this error while refreshing, maybe your session has expired? Can you click the Control Panel button from the client area to login again and see if that helps? ---
**Author:** ![anon20202698](https://forum.infinityfree.com/letter_avatar/anon20202698/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20202698](https://forum.infinityfree.com/u/anon20202698)\ **Post date:** [April 23, 2020, 4:27pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/6 "2020-04-23T16:27:43Z")
I have tried from there But Again got this error again and again ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 23, 2020, 4:30pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/7 "2020-04-23T16:30:18Z")
I just checked your control panel and it’s working fine from here. Can you please try logging in in private browsing mode just to make sure this is not caused by bad browser cache or cookies? ---
**Author:** ![anon95130038](https://forum.infinityfree.com/letter_avatar/anon95130038/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130038](https://forum.infinityfree.com/u/anon95130038)\ **Post date:** [April 23, 2020, 11:32pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/8 "2020-04-23T23:32:53Z")
Try going back and typing /panel/indexpl.php ---
**Author:** ![anon48211288](https://forum.infinityfree.com/letter_avatar/anon48211288/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon48211288](https://forum.infinityfree.com/u/anon48211288)\ **Post date:** [April 24, 2020, 4:08am UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/9 "2020-04-24T04:08:39Z")
Have you tried using a computer rather than a mobile browser. ---
**Author:** ![anon59116640](https://forum.infinityfree.com/letter_avatar/anon59116640/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon59116640](https://forum.infinityfree.com/u/anon59116640)\ **Post date:** [April 24, 2020, 10:05am UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/10 "2020-04-24T10:05:43Z")
It seems your acount it is being suspended ---
**Author:** ![anon95130038](https://forum.infinityfree.com/letter_avatar/anon95130038/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130038](https://forum.infinityfree.com/u/anon95130038)\ **Post date:** [April 24, 2020, 1:35pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/11 "2020-04-24T13:35:20Z")
Your account was suspended for malicious use. ![Screenshot_20200424-083441](https://forum-cdn.infinityfree.net/original/2X/a/a33ac938c61a8c9e3997751b72143ae60f3533c8.png) ---
**Author:** ![anon59116640](https://forum.infinityfree.com/letter_avatar/anon59116640/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon59116640](https://forum.infinityfree.com/u/anon59116640)\ **Post date:** [April 24, 2020, 1:46pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/12 "2020-04-24T13:46:33Z")
Lol no only it is suspended and this sitecheck detects redirect to [suspendedsite.com](http://suspendedsite.com) as virus ---
**Author:** ![anon95130038](https://forum.infinityfree.com/letter_avatar/anon95130038/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon95130038](https://forum.infinityfree.com/u/anon95130038)\ **Post date:** [April 24, 2020, 1:50pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/13 "2020-04-24T13:50:41Z")
Apologies, I just scanned your site with virustotal, and its says it’s clean. ![Screenshot_20200424-084905](https://forum-cdn.infinityfree.net/original/2X/0/0443bdca640d4b7101a543ac08a2cbe1407e66c2.png) ---
**Author:** ![anon59116640](https://forum.infinityfree.com/letter_avatar/anon59116640/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon59116640](https://forum.infinityfree.com/u/anon59116640)\ **Post date:** [April 24, 2020, 1:51pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/14 "2020-04-24T13:51:01Z")
Yes it is ---
**Author:** ![anon48211288](https://forum.infinityfree.com/letter_avatar/anon48211288/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon48211288](https://forum.infinityfree.com/u/anon48211288)\ **Post date:** [April 24, 2020, 4:32pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/15 "2020-04-24T16:32:30Z")
Okay, did you go to the client area to check if it is suspended? ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [May 24, 2020, 4:32pm UTC](https://forum.infinityfree.com/t/control-panel-not-working/28836/16 "2020-05-24T16:32:30Z")
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