# Connection timeout **URL:** \ **Category:** Hosting Support\ **Created:** [September 21, 2026, 8:22am UTC](https://forum.infinityfree.com/t/connection-timeout/120802 "2026-09-21T08:22:56Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 21, 2026, 8:54am UTC](https://forum.infinityfree.com/t/connection-timeout/120802/3 "2026-09-21T08:54:57Z")
Lots of different things to unpack here. Firstly, being unable to ping your website is expected, and doesn’t say anything about the status of your website. > [@I can't ping my website! Is the server down?](https://forum.infinityfree.com/t/i-cant-ping-my-website-is-the-server-down/50504): > > If you try to ping your website or any InfinityFree server, you’ll see the ping fail with 100% packet loss. This is completely normal and doesn’t mean your website is down. On Windows, you’ll see output like this: \> ping example.com Pinging example.com [185.27.134.??] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 185.27.134.??: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), What should I do instead? The best … Secondly, you say your website is “down”, but what does that mean exactly? What do you see? When I check your website, I get a “SSL handshake failed” message. Is that also what you see? --- _[View the full topic](https://forum.infinityfree.com/t/connection-timeout/120802)._