# Connection timed out after 20 seconds of inactivity
**URL:** https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550
**Category:** Hosting Support
**Created:** [July 30, 2022, 6:20pm UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550 "2022-07-30T18:20:54Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@anon72706120](https://forum.infinityfree.com/u/anon72706120)
#### Post date: [July 30, 2022, 6:20pm UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/1 "2022-07-30T18:20:55Z")
epiz\_32279985
Username (e.g. epiz\_XXX) or Website URL
(please specify the website or account you are asking about)
manlikeme.cf
Connection timed out after 20 seconds of inactivity
Error: Could not connect to server Error Message
(please share the FULL error message you see)
This is on Filezilla Other Information
(other information and details relevant to your question)
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [July 30, 2022, 6:33pm UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/2 "2022-07-30T18:33:05Z")
Please provide ftp logs
> [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303):
>
> When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [July 30, 2022, 6:40pm UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/3 "2022-07-30T18:40:00Z")
Welcome!
That is normal. Once you go to upload or download a file, your software will reconnect to the server.
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### Author:  [@anon72706120](https://forum.infinityfree.com/u/anon72706120)
#### Post date: [July 30, 2022, 8:05pm UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/4 "2022-07-30T20:05:20Z")
didnt work
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### Author:  [@anon72706120](https://forum.infinityfree.com/u/anon72706120)
#### Post date: [July 30, 2022, 8:09pm UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/5 "2022-07-30T20:09:46Z")
| Status: | Connection attempt failed with ETIMEDOUT - Connection attempt timed out. |
| --- | --- |
| Error: | Could not connect to server |
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [July 31, 2022, 7:44am UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/6 "2022-07-31T07:44:53Z")
Could you please share the FULL logs, not just the error message? That the connection times out is clear, but when during the connection process this happens, as well as other information logged by FileZilla, is critical to be able to tell why this happens.
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [August 7, 2022, 7:44am UTC](https://forum.infinityfree.com/t/connection-timed-out-after-20-seconds-of-inactivity/64550/7 "2022-08-07T07:44:57Z")
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