# CNAME section missing from the control panel **URL:** \ **Category:** Hosting Support\ **Created:** [October 12, 2023, 10:49am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260 "2023-10-12T10:49:31Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Andrewsee](https://forum.infinityfree.com/letter_avatar/andrewsee/32/6_22734026db12803ebb3e059622ac3534.png) [@Andrewsee](https://forum.infinityfree.com/u/Andrewsee)\ **Post date:** [October 12, 2023, 10:49am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/1 "2023-10-12T10:49:31Z")
### Website URL [explorenow.infinityfreeapp.com](http://explorenow.infinityfreeapp.com) ### Error Message CName Record not found under the Advance settings ![image](https://forum-cdn.infinityfree.net/original/3X/9/8/98896602025d88bcbdc6c43ad0e9c93bed5f7201.png) ### Other Information 1. I added a CName before, I think its called “www”, not sure if that is what causes the option to disappear… 2. I tried exploring the InfinityFree dashboard and the control panel (cron jobs, domain types, SSL/TLS, IP Blocker, MX Entry, SPF Records, Addon Domains, Sub Domains, Aliases (Parked Domain), but I don’t see the interface like the Records CName interface, or any options related to that) ---
**Author:** ![Andrewsee](https://forum.infinityfree.com/letter_avatar/andrewsee/32/6_22734026db12803ebb3e059622ac3534.png) [@Andrewsee](https://forum.infinityfree.com/u/Andrewsee)\ **Post date:** [October 12, 2023, 10:50am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/2 "2023-10-12T10:50:14Z")
sorry, the third option should be removed, but I am not sure how to edit the post ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 12, 2023, 12:22pm UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/3 "2023-10-12T12:22:42Z")
That is very weird. My guess is that something changed with the panels code cause some custom configuration settings to hide the option. You can bypass this by logging into the control panel, then clicking the link below. [https://cpanel.infinityfree.com/panel/indexpl.php?option=cnamerecords](https://cpanel.infinityfree.com/panel/indexpl.php?option=cnamerecords) I also removed the floating #3 for you ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [October 12, 2023, 12:22pm UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/4 "2023-10-12T12:22:54Z")
Pinned globally on October 12, 2023, 12:22pm UTC ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [October 12, 2023, 12:31pm UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/5 "2023-10-12T12:31:16Z")
The panel is hidden by iFastNet, I’m assuming because of this: > [@Missing nameservers reported by your nameservers](https://forum.infinityfree.com/t/missing-nameservers-reported-by-your-nameservers/83908/7): > > Just to let you, or anyone else watching this topic know, the issue is known and being investigated by iFastNet. It doesn’t seem super easy to resolve, and based on what they think caused this it would have been broken for three weeks already. Now we just need to wait for them to fix it. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 17, 2023, 8:11am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/6 "2023-10-17T08:11:51Z")
Pinned globally on October 17, 2023, 8:11am UTC ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 19, 2023, 3:36am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/7 "2023-10-19T03:36:52Z")
Pinned globally on October 19, 2023, 3:36am UTC ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 26, 2023, 3:37am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/8 "2023-10-26T03:37:38Z")
Closed on October 26, 2023, 3:37am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 5, 2023, 6:05am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/9 "2023-11-05T06:05:11Z")
Pinned globally on November 5, 2023, 6:05am UTC ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 5, 2023, 6:41am UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/10 "2023-11-05T06:41:20Z")
Opened on November 5, 2023, 6:41am UTC ---
**Author:** ![SpookyKipper](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/spookykipper/32/27461_2.png) [@SpookyKipper](https://forum.infinityfree.com/u/SpookyKipper)\ **Post date:** [November 9, 2023, 1:50pm UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/11 "2023-11-09T13:50:53Z")
Hey, seems like a few minutes ago, The CNAME option has been re-added to the Control Panel! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 9, 2023, 7:03pm UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/12 "2023-11-09T19:03:46Z")
Yes, that’s correct! The underlying issues with the CNAME records has been resolved now, so it was deemed safe enough to restore the CNAME section. ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [December 28, 2023, 10:19pm UTC](https://forum.infinityfree.com/t/cname-section-missing-from-the-control-panel/84260/13 "2023-12-28T22:19:44Z")
Closed on December 28, 2023, 10:19pm UTC