# Client Area: Unable to remove Failed SSL Certificates **URL:** \ **Category:** Hosting Support\ **Created:** [March 30, 2025, 6:02pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144 "2025-03-30T18:02:53Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [March 30, 2025, 6:02pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/1 "2025-03-30T18:02:53Z")
### Website URL InfinityFree Client Area (`https://dash.infinityfree.com/sslCertificates/`) ### Error Message (An error message was not present) ### Other Information I have a few Failed SSL certificates I would like to remove. When I try to click the `Delete Certificate Order` button below, nothing happens. In fact, the “cursor’s finger” doesn’t appear when hovering over the button. Browser: Chrome 131.0.6778.86 (Official Build) (arm64) OS: MacOS (Ventura, 13.7.1 (22H221)) Hosting Account: (N/A) Screenshot, for reference: ![Screenshot 2025-03-30 at 2.04.34 PM](https://forum-cdn.infinityfree.net/original/3X/8/b/8bd22a8bdac396b8fc347249db2872af1675e62d.png) ---
**Author:** ![Sarith20](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/sarith20/32/55500_2.png) [@Sarith20](https://forum.infinityfree.com/u/Sarith20)\ **Post date:** [March 30, 2025, 7:05pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/2 "2025-03-30T19:05:29Z")
Hi I got this Error Message also. After changing the SSL provider It fixed. I used Google Trust and this error came, Then I changed it to ZeroSSL After that It was fixed. ---
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [March 30, 2025, 7:21pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/3 "2025-03-30T19:21:51Z")
> [@Sarith20](#): > > After changing the SSL provider It fixed. I used Google Trust and this error came, Then I changed it to ZeroSSL After that It was fixed. This sounds like an issue related to the issuing of SSL certificates, which is not related to the issue. The issue I am experiencing is that the `Delete Certificate Order` button is non-functional, which may be a Client Area bug. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [March 30, 2025, 7:43pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/4 "2025-03-30T19:43:14Z")
Thats a strange error. Are there any other obvious symptoms? Like errors in the dev console. ---
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [March 30, 2025, 7:50pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/5 "2025-03-30T19:50:53Z")
> [@dan3008](#): > > Are there any other obvious symptoms? Like errors in the dev console. No errors in the Dev Console. ![Screenshot 2025-03-30 at 3.51.35 PM](https://forum-cdn.infinityfree.net/original/3X/d/1/d13a8fe87f0cb23ddaeda65b8ee8527953dfeb5c.png) Also, when I make the page shaped like a phone in Portrait, the `Delete Certificate Order` button suddenly works. 🤔 ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [March 30, 2025, 8:15pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/6 "2025-03-30T20:15:56Z")
I just tested it, and it´s working fine for me. Clicking the button should open a confirmation modal. That modal has a delete button that, when clicked, will actually delete the certificate order. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 30, 2025, 10:17pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/7 "2025-03-30T22:17:01Z")
Disable ad-blockers, they may block dialog boxes thinking they are used for advertising. ---
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [March 30, 2025, 10:34pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/8 "2025-03-30T22:34:40Z")
> [@Greenreader9](#): > > Disable ad-blockers I leave my Ad-blocker disabled for InfinityFree. > [@Admin](#): > > I just tested it, and it´s working fine for me. I had to use a VPN for the button to work. I wonder if there is an anomaly in my network or computer. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [April 6, 2025, 10:35pm UTC](https://forum.infinityfree.com/t/client-area-unable-to-remove-failed-ssl-certificates/108144/9 "2025-04-06T22:35:15Z")
Closed on April 6, 2025, 10:35pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.