# Can't Verify Email
**URL:** https://forum.infinityfree.com/t/cant-verify-email/40657
**Category:** Hosting Support
**Created:** [January 16, 2021, 3:30am UTC](https://forum.infinityfree.com/t/cant-verify-email/40657 "2021-01-16T03:30:51Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@anon82426862](https://forum.infinityfree.com/u/anon82426862)
#### Post date: [January 16, 2021, 3:30am UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/1 "2021-01-16T03:30:51Z")
When I logged in I saw a notification saying that my email could not be verified. When I tried to send the verification email it said:
OnAccountSuppressionList
Is there a way to fix this?
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### Author:  [@anon43957556](https://forum.infinityfree.com/u/anon43957556)
#### Post date: [January 16, 2021, 5:17am UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/2 "2021-01-16T05:17:26Z")
I think your account is suspended so that why is say OnAccountSuppressionList
I not sure if I’m correct so correct me if im wrong
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [January 16, 2021, 11:40am UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/3 "2021-01-16T11:40:10Z")
That message is sent by our email provider. They refuse to deliver your email because it has been put on a blocklist. Oddly enough, that should be removed automatically when you request a new verification link.
I’ve manually unblocked your email address now, a new verification link should now be on it’s way.
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [January 31, 2021, 11:40am UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/4 "2021-01-31T11:40:15Z")
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [February 11, 2021, 3:52pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/5 "2021-02-11T15:52:02Z")
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### Author:  [@anon82426862](https://forum.infinityfree.com/u/anon82426862)
#### Post date: [February 11, 2021, 1:59pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/6 "2021-02-11T13:59:36Z")
Hello, a few months ago I believe I also had this problem.
When I go to verify my email address it has an error reading, “OnAccountSuppressionList”
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### Author:  [@Oxy](https://forum.infinityfree.com/u/Oxy)
#### Post date: [February 11, 2021, 2:01pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/7 "2021-02-11T14:01:05Z")
you’re right
> [@Can't Verify Email](https://forum.infinityfree.com/t/cant-verify-email/40657/3):
>
> That message is sent by our email provider. They refuse to deliver your email because it has been put on a blocklist. Oddly enough, that should be removed automatically when you request a new verification link. I’ve manually unblocked your email address now, a new verification link should now be on it’s way.
Plesae wait for the admin to respond
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [February 11, 2021, 3:55pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/8 "2021-02-11T15:55:36Z")
I merged the topics. I already unblocked the email a month ago. Just request a new verification email now.
And next time, if you are asking for help, please track the topic and the solution. Don’t post the message, leave for a month and then ask the exact same question again.
> [@anon82426862](#):
>
> Hello, a few months ago I believe I also had this problem.
You can view your previous posts and topics through your profile. No need to believe when you can verify.
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### Author:  [@anon82426862](https://forum.infinityfree.com/u/anon82426862)
#### Post date: [February 11, 2021, 4:09pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/9 "2021-02-11T16:09:59Z")
I have tried to get a new verification email, but I get the same error, the last one also ended up bringing me to a page saying “Action unathourized”
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [February 12, 2021, 3:44pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/10 "2021-02-12T15:44:48Z")
> [@anon82426862](#):
>
> the last one also ended up bringing me to a page saying “Action unathourized”
That’s because the tokens are only valid for a short time. So an email from a month ago won’t work.
> [@anon82426862](#):
>
> I have tried to get a new verification email, but I get the same error,
What error?
Yes, there are records saying `OnAccountSuppressionList`. But right next to that, you’ll also see that it was logged on January 16. So any emails sent since then have been delivered successfully.
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### Author:  [@anon82426862](https://forum.infinityfree.com/u/anon82426862)
#### Post date: [February 12, 2021, 9:25pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/11 "2021-02-12T21:25:44Z")
I just received a new verification email earlier, but strangely this new one also said unauthorized, it was from a few hours ago though so I guess maybe it just was not valid anymore when I tried it.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [February 13, 2021, 3:31pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/12 "2021-02-13T15:31:09Z")
The tokens are only valid for a short time. Please request a new email yourself, and then click the link immediately as it arrives. I don’t know the expiration time off the top of my head, but if you click the link within 30 minutes, it should definitely work.
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [February 28, 2021, 3:31pm UTC](https://forum.infinityfree.com/t/cant-verify-email/40657/13 "2021-02-28T15:31:10Z")
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.