Can't reset password

Hosting Support
1

Hello,
When I request for a reset link I don’t receive anything in my email.
My website: codeartgroup.epizy.com
My email: [email protected]

2

Is this a password reset for the “client area”? Make sure to check your junk mail.

3 Likes
4

This is for the client area password.

5

Yes, and I’ve checked everywhere but there is nothing.

6

I’m confused, Client area is Login to your account - InfinityFree while Reset password is a where to refresh your password.

you can pick your own password on client area instead of auto-reseting it . the Reset password feature is not really a good feature to change your password

1 Like
7

After searching through similar posts, I think my email might have been blacklisted.
How can I get someone from support to remove it?
To be clear, I made this account just to be able to post here. I cannot login to my account.

8

Try to contact [email protected] with your request.

2 Likes
9

I keep getting “Please try again your authenticated session has expired” on that page no matter what I do.

10

It looks your account is blocked due the abuse or other things then:

Although Admin is also on forum

1 Like
11

I don’t think that is the case since I signed out myself and I do remember the password to my webmail for this account and I can sign into that.

12

How can I contact the admin?

13

Wait until he’s online and replies here.

1 Like
14

Is there a way to contact the admin directly?

15

Your email address was indeed blocked by our email system because it previously did not have any valid mail server configured. I’ve removed the block from your email address, please try again now.

2 Likes
16

Thank you, it sent the email this time.

17

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