# Can't ping IP of my website xxxx.infinityfreeapp.com **URL:** \ **Category:** Hosting Support\ **Created:** [November 28, 2022, 1:38pm UTC](https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943 "2022-11-28T13:38:51Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![anon46092769](https://forum.infinityfree.com/letter_avatar/anon46092769/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46092769](https://forum.infinityfree.com/u/anon46092769)\ **Post date:** [November 28, 2022, 2:17pm UTC](https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943/4 "2022-11-28T14:17:05Z")
> [@saxophone21](#): > > If I go via [www.mediainc.co.uk](http://www.mediainc.co.uk) despite clearing cache I get suspended account message. That is because there is no account assigned with that domain: ![image](https://forum-cdn.infinityfree.net/original/3X/f/0/f0e49e168dc2c4a0c7a7650454bff8a23189675a.png) Please add this domain to your hosting account (first by [changing your nameservers](https://forum.infinityfree.com/t/how-to-point-your-domain-name-to-infinityfree-nameservers/49232)). You can add it as a parked domain, so that it will show the same website as your `infinityfreeapp.com` one. > [@What does Subdomain / Addon Domain / Parked Domain mean](https://forum.infinityfree.com/t/what-does-subdomain-addon-domain-parked-domain-mean/49234#what-is-a-parked-domain-3): > > In the control panel, you’ll find the sections called Addon Domains, Parked Domains and Subdomains. What do all those different domain types mean? What is a subdomain? In general, a subdomain is a domain which is a part of another domain name. So if you have the domain name [example.com](http://example.com), then [test.example.com](http://test.example.com) would be a subdomain of [example.com](http://example.com). And similarly, [sub.test.example.com](http://sub.test.example.com) is a subdomain of both [example.com](http://example.com) and [test.example.com](http://test.example.com). In your control panel, the Subdomains section allows you t… --- _[View the full topic](https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943)._