# Can't ping IP of my website xxxx.infinityfreeapp.com

**URL:** <https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943>\
**Category:** Hosting Support\
**Created:** [November 28, 2022, 1:38pm UTC](https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943 "2022-11-28T13:38:51Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![anon46092769](https://forum.infinityfree.com/letter_avatar/anon46092769/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon46092769](https://forum.infinityfree.com/u/anon46092769)\
**Post date:** [November 28, 2022, 1:45pm UTC](https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943/2 "2022-11-28T13:45:50Z")

</div>

You can’t ping InfinityFree websites.

> [@I can't ping my website! Is the server down?](https://forum.infinityfree.com/t/i-cant-ping-my-website-is-the-server-down/50504):
>
> If you try to ping your website or any InfinityFree server, you’ll see the ping fail with 100% packet loss. This is completely normal and doesn’t mean your website is down. On Windows, you’ll see output like this: \> ping example.com Pinging example.com [185.27.134.??] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 185.27.134.??: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), What should I do instead? The best …

> [@saxophone21](#):
>
> I get suspended account message if I go though my domain

I don’t see that message when I enter your domain:

 ![image](https://forum-cdn.infinityfree.net/original/3X/5/b/5b34acd0778bdaf1114ce63d3d565309f17e11d2.png)  
Try [clearing your cache](https://tinkertechlab.com/webhosting/security/how-to-clear-your-browsers-cache).

---

_[View the full topic](https://forum.infinityfree.com/t/cant-ping-ip-of-my-website-xxxx-infinityfreeapp-com/68943)._