# Can't login into Filezilla **URL:** \ **Category:** Hosting Support\ **Created:** [November 23, 2023, 11:05am UTC](https://forum.infinityfree.com/t/cant-login-into-filezilla/86618 "2023-11-23T11:05:47Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Andrewsee](https://forum.infinityfree.com/letter_avatar/andrewsee/32/5_5575768a8748004e209b776fc1b2916d.png) [@Andrewsee](https://forum.infinityfree.com/u/Andrewsee)\ **Post date:** [November 23, 2023, 11:05am UTC](https://forum.infinityfree.com/t/cant-login-into-filezilla/86618/1 "2023-11-23T11:05:48Z")
Website URL [explorenow.infinityfreeapp.com](http://explorenow.infinityfreeapp.com) Error Message | Status: | Connecting to 185.27.134.11:21… | | --- | --- | | Status: | Connection established, waiting for welcome message… | | Response: | 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- | | Response: | 220-You are user number 819 of 6900 allowed. | | Response: | 220-Local time is now 06:57. Server port: 21. | | Response: | 220-This is a private system - No anonymous login | | Response: | 220 You will be disconnected after 60 seconds of inactivity. | | Command: | AUTH TLS | | Response: | 234 AUTH TLS OK. | | Status: | Initializing TLS… | | Trace: | TLS Handshake successful | | Trace: | Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD, ALPN: | | Status: | TLS connection established. | | Command: | USER if0\_35132758 | | Response: | 331 User if0\_35132758 OK. Password required | | Command: | PASS \*\*\*\*\*\*\*\* | | Response: | 530 Login authentication failed | | Error: | Critical error: Could not connect to server | Other Information What I’ve did to solve the problem: 1. I used the credentials as shown in the FTP Details section within the control panel of infinityfree, also, i didn’t just paste the password into Filezilla, I typed it out. 2. I used the password for logging into my infinityfree account. 3. I’ve tried with different IP as shown in this video [https://www.youtube.com/watch?v=AzPvISjsAjA](https://www.youtube.com/watch?v=AzPvISjsAjA) 4. I’ve tried the solution as stated here [Unable to login into Filezilla FTP - #5 by LinkinWorld](https://forum.infinityfree.com/t/unable-to-login-into-filezilla-ftp/17898/5) [Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307) ---
**Author:** ![SoftHub](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/softhub/32/43417_2.png) [@SoftHub](https://forum.infinityfree.com/u/SoftHub)\ **Post date:** [November 23, 2023, 11:08am UTC](https://forum.infinityfree.com/t/cant-login-into-filezilla/86618/2 "2023-11-23T11:08:54Z")
Did you just create the hosting account? If not,create a new ftp account in filezilla set hostname as > [ftpupload.net](http://ftpupload.net) set username and password to the ones in your IF dashboard. Dont type them, click on them with left click in IF dash and ctrl+c then paste in filezilla with ctrl+v leave everything standard, port standard, auth mode standard and tell us if resolved ---
**Author:** ![Andrewsee](https://forum.infinityfree.com/letter_avatar/andrewsee/32/5_5575768a8748004e209b776fc1b2916d.png) [@Andrewsee](https://forum.infinityfree.com/u/Andrewsee)\ **Post date:** [November 23, 2023, 11:49am UTC](https://forum.infinityfree.com/t/cant-login-into-filezilla/86618/3 "2023-11-23T11:49:37Z")
Hello Softhub, Thanks for your guidance on setting up the FTP account in FileZilla. To clarify, I haven’t created a new FTP account yet, but I did find some FTP details in the control panel as show below ![image](https://forum-cdn.infinityfree.net/original/3X/9/3/93b80373993dde2c411d40e52011da18ec88c0ea.png) I’ll try out the method that you mentioned, which is: - set username and password to the ones in your IF dashboard. - Dont type them, click on them with left click in IF dash and ctrl+c then paste in filezilla with ctrl+v As for “leave everything standard, port standard, auth mode standard”, could you further elaborate on how do I go about it? I don’t think I have changed anything in the settings… I’ll follow these steps and let you know if it resolves the issue. If you have any additional tips or if there’s something I should be aware of while setting this up, please let me know! Thanks again for your help! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 23, 2023, 8:03pm UTC](https://forum.infinityfree.com/t/cant-login-into-filezilla/86618/4 "2023-11-23T20:03:09Z")
Are you able to login to the control panel if you click the big green Control Panel button at the Home page for your account in the client area? If that doesn’t work, it could mean your hosting account password in the client area is incorrect. This can happen if you change the account password using the change/reset password functionality of the control panel itself. In any case, you can reset your hosting account password through the _client area_ (under Account Settings) to fix this. Then login to the control panel again. It it does work, then simply logging into the control panel can be enough to re-enable your FTP account. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 30, 2023, 8:03pm UTC](https://forum.infinityfree.com/t/cant-login-into-filezilla/86618/5 "2023-11-30T20:03:39Z")
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