Can't log into file manager

Hosting Support
70

works for me

71

Same problem here unfortunately :frowning:

72

I should put some music, but just for some of you. I can see now this message while trying to connect with a FTP client:

421 Home directory not available - aborting

I hope it fixes soon for me. And, my hosting account is on vol15_7.

73

depends which volume you’re

74

As long as it gets resolved in a few hours. Would be good to have some sort of explanation.

75

I too have Hosting Volume: vol15_7 :frowning:

76

We need to wait until the FTP on the accounts on vol15_7 get fixed.

77

it’s unfixed for this volume yet

78

I have the same issue, I am in vol15_5. ¿It is some new about this problem?

79

Yes. It’s a DDoS attack

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80

On some volumes, the FTP is not DDoSed, but the home directory is not available for it.

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81

15_5 is working

82

Now it’s also working for me! I will celebrate that!

2 Likes
83

congrats :D

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84

same here… :roll_eyes:

85

Same here.

86

me too

87

@Barsgrave @SamiSam

which volume you’re?

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88

You’re right, there was an outage today which affected FTP, the file managers and other parts of the service. I’ve written the official statement here:

I’m sorry for the lack of communication on my part before.

iFastNet has monitoring in place to automatically detect issues like these and notify staff so they can fix issues like these. Fortunately, there are ways to detect (major) issues like this which don’t require customers to report them.

In this particular case, it appears to have been hardware failure, which isn’t always fast and easy to fix.

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