# Cant install Prestrashop

**URL:** <https://forum.infinityfree.com/t/cant-install-prestrashop/47809>\
**Category:** Hosting Support\
**Created:** [July 1, 2021, 10:50pm UTC](https://forum.infinityfree.com/t/cant-install-prestrashop/47809 "2021-07-01T22:50:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anon50566035](https://forum.infinityfree.com/letter_avatar/anon50566035/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon50566035](https://forum.infinityfree.com/u/anon50566035)\
**Post date:** [July 1, 2021, 10:50pm UTC](https://forum.infinityfree.com/t/cant-install-prestrashop/47809/1 "2021-07-01T22:50:07Z")

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### Username epiz\_29023680

(please specify the website or account you are asking about)  
Both get simular errors…[http://onestopcpap.rf.gd/](http://onestopcpap.rf.gd/) and [http://onestopcpap.is-best.net](http://onestopcpap.is-best.net)

### Error Message

The following errors were found :

- Could not make the query numbered : 13  
MySQL Error No : 1071  
MySQL Error : Specified key was too long; max key length is 1000 bytes

### Other Information

I only signed up 24 hours ago

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [July 2, 2021, 1:32am UTC](https://forum.infinityfree.com/t/cant-install-prestrashop/47809/2 "2021-07-02T01:32:58Z")

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I don’t thing that is supported here.

> [@PrestaShop supports MySQL](https://forum.infinityfree.com/t/prestashop-supports-mysql/31789):
>
> I read on prestashop that it supports MySQL 5 and i read on infinityfree forums that it doesnt: Error Message: The following errors were found : Could not make the query numbered : 13 MySQL Error No : 1071 MySQL Error : Specified key was too long; max key length is 1000 bytes

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [July 2, 2021, 2:22am UTC](https://forum.infinityfree.com/t/cant-install-prestrashop/47809/3 "2021-07-02T02:22:54Z")

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Not supported on free hosting. You need premium hosting

> **[\[OUTDATED\] InnoDB on free hosting](https://forum.infinityfree.com/docs?topic=49343)**
>
> OUTDATED: This article is no longer relevant. InnoDB is now available on free hosting. When trying to install software on InfinityFree (either by hand or through Softaculous), you may see an error message like this: Could not make the query...

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**Author:** ![TigerMANEK426](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/tigermanek426/32/12600_2.png) [@TigerMANEK426](https://forum.infinityfree.com/u/TigerMANEK426)\
**Post date:** [July 2, 2021, 9:20am UTC](https://forum.infinityfree.com/t/cant-install-prestrashop/47809/4 "2021-07-02T09:20:18Z")

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As the others have said, its not supported on free hosting as it requires InnoDB, and the free servers use MyISAM. You will need to find a hosting that supports InnoDB.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [July 9, 2021, 9:20am UTC](https://forum.infinityfree.com/t/cant-install-prestrashop/47809/5 "2021-07-09T09:20:25Z")

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