# Can't download my files

**URL:** https://forum.infinityfree.com/t/cant-download-my-files/32533
**Category:** Hosting Support
**Created:** [July 6, 2020, 2:13am UTC](https://forum.infinityfree.com/t/cant-download-my-files/32533 "2020-07-06T02:13:29Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [July 6, 2020, 5:46pm UTC](https://forum.infinityfree.com/t/cant-download-my-files/32533/3 "2020-07-06T17:46:09Z")

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This screenshot looks very similar to what I saw yesterday. Maybe this answer applies to you too?

> [@Mftp error](https://forum.infinityfree.com/t/mftp-error/32487/8):
>
> Can you please share the full debug log of FileZilla? Not just a screenshot of the last few lines? Seeing how you get a download error while looking at the root folder: don’t bother trying to archive and download a full website through a web based file manager. It will choke and die if you try to compress or extract too many files. A desktop FTP client is the way to go.

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