Can't connect using FTP!

I have seen a knowledge base article but it did not help but or some reason when i try to connect it says certificate invalid! Im using filezilla and am not sure why this is happening. I have double checked my details and they are correct!

Thanks

also am i allowed to use this site or is it not allowed?

@phpscriptsdemo said:
I have seen a knowledge base article but it did not help but or some reason when i try to connect it says certificate invalid! Im using filezilla and am not sure why this is happening. I have double checked my details and they are correct!

Thanks

https://ibb.co/kouOoS

That error is not caused by your configuration, but rather by an “issue” on our end. Our FTP server has a self signed certificate, meaning it’s not accepted by other systems. However, I can assure you that this is completely intentional and you can safely click OK and proceed with the FTP connection.

@phpscriptsdemo said:
also am i allowed to use this site or is it not allowed?

https://www.sslforfree.com/

You’re allowed to use whatever SSL provider you want, but that doesn’t mean you’ll be able to: https://infinityfree.net/support/cannot-use-or-have-problems-using-lets-encrypt-or-sslforfreecom/

Ok thanks but i just tried again and it did not work the FTP and im unsure why! The password is 100% the same as my account password so im unsure why it is not working!

Thanks

@phpscriptsdemo said:
Ok thanks but i just tried again and it did not work the FTP and im unsure why! The password is 100% the same as my account password so im unsure why it is not working!

Thanks

So what do you see? Do you get any error message?

@phpscriptsdemo

can you try to use it without SSL FTP (TLS)
and then check whether is connected or not

how to https://forum.infinityfree.com/discussion/comment/11102