Username (e.g. epiz_XXX) or Website URL
Error: Could not read line from socket
(please share the FULL error message you see)
I just changed my password for the client area and didn’t think that it would effect the ftp but it’s still showing my old password on my client summary with ftp. I tried using both old password and new, but neither work now and I don’t have access to ftp. Even downloaded FileZilla and entered details but it keeps trying to connect and then says it can’t connect to any server. Please help
Do not use online file manager when you see this. Use filezilla instead.
Please show the filezilla logs
When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections.
This article explains how to get this information.
Enable debug logging
To enable debug logging in FileZilla, you’ll need to do the following:
Go to Edit → Settings…
Scroll down to the Debug page.
Ensure that “Show debug menu” is enabled (it is by default).
i think the ftp server is down, i using filezilla but i cant connect
thank you, that is really helpful. I’ve updated these settings and this is what I get:
Waiting to retry…
Resolving address of
Connecting to 126.96.36.199:21…
Connection established, waiting for welcome message…
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 3054 of 6900 allowed.
220-Local time is now 01:24. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
234 AUTH TLS OK.
TLS Handshake successful
Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD, ALPN:
TLS connection established.
331 User epiz_33288601 OK. Password required
Connection timed out after 20 seconds of inactivity
Could not connect to server
I tried to carry over a file quickly to see if that would work but it didn’t. Maybe what domainesia says below, might be the case that the servers are down right now
Well ftp seems down at the moment. Patience…
Forgot to reply, but up again and working fine now thank you for the support
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