Can't connect to ftp?

[NatPocket]

Username (e.g. epiz_XXX) or Website URL

epiz_33288601

Error Message

Error: Could not read line from socket
(please share the FULL error message you see)

Other Information

I just changed my password for the client area and didn’t think that it would effect the ftp but it’s still showing my old password on my client summary with ftp. I tried using both old password and new, but neither work now and I don’t have access to ftp. Even downloaded FileZilla and entered details but it keeps trying to connect and then says it can’t connect to any server. Please help

[KangJL]

@NatPocket

Error: Could not read line from socket

Do not use online file manager when you see this. Use filezilla instead.

@NatPocket

Even downloaded FileZilla and entered details but it keeps trying to connect and then says it can’t connect to any server. Please help

Please show the filezilla logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update th…

[domainesia]

i think the ftp server is down, i using filezilla but i cant connect

[NatPocket]

thank you, that is really helpful. I’ve updated these settings and this is what I get:

Status:	Waiting to retry…
Status:	Resolving address of ftpupload.net
Status:	Connecting to 185.27.134.11:21…
Status:	Connection established, waiting for welcome message…
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 3054 of 6900 allowed.
Response:	220-Local time is now 01:24. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS…
Trace:	TLS Handshake successful
Trace:	Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD, ALPN:
Status:	TLS connection established.
Command:	USER epiz_33288601
Response:	331 User epiz_33288601 OK. Password required
Command:	PASS ********
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server

I tried to carry over a file quickly to see if that would work but it didn’t. Maybe what domainesia says below, might be the case that the servers are down right now

[domainesia]

Command:	USER epiz_2376****
Response:	331 User epiz_2376**** OK. Password required
Command:	PASS ***********
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server

[KangJL]

Well ftp seems down at the moment. Patience…

[NatPocket]

Forgot to reply, but up again and working fine now thank you for the support