# Can't connect ftp

**URL:** <https://forum.infinityfree.com/t/cant-connect-ftp/75556>\
**Category:** Hosting Support\
**Created:** [May 1, 2023, 12:08pm UTC](https://forum.infinityfree.com/t/cant-connect-ftp/75556 "2023-05-01T12:08:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anon85540338](https://forum.infinityfree.com/letter_avatar/anon85540338/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon85540338](https://forum.infinityfree.com/u/anon85540338)\
**Post date:** [May 1, 2023, 12:08pm UTC](https://forum.infinityfree.com/t/cant-connect-ftp/75556/1 "2023-05-01T12:08:08Z")

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### Website URL

[(please specify the URL of the site on which you are experiencing the problem)](http://bioactive-foods.infinityfreeapp.com/?i=1)

### Error Message

connection timed out,could not connect to server

### Other Information

is password my login password for infinityfree?

Can you check my account and email me with how to solve this?

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**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\
**Post date:** [May 1, 2023, 1:04pm UTC](https://forum.infinityfree.com/t/cant-connect-ftp/75556/2 "2023-05-01T13:04:08Z")

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Hi and welcome to the forum

Please read this

> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/49307):
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

> [@anon85540338](#):
>
> is password my login password for infinityfree?

Please note that your FTP password is NOT equal to your client area password. By default, the FTP password is randomly generated.

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<div class="post-metadata">

**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\
**Post date:** [May 4, 2023, 9:42pm UTC](https://forum.infinityfree.com/t/cant-connect-ftp/75556/3 "2023-05-04T21:42:21Z")

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goto [https://app.infinityfree.net/](https://app.infinityfree.net/)  
click the accounts tab at the top, choose the account you need from the list  
in the side panel click on ftp details and it’ll show your ftp login name and password

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<div class="post-metadata">

**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\
**Post date:** [May 5, 2023, 11:04am UTC](https://forum.infinityfree.com/t/cant-connect-ftp/75556/4 "2023-05-05T11:04:20Z")

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A post was split to a new topic: [Unable to connect to FTP](https://forum.infinityfree.com/t/unable-to-connect-to-ftp/75716)

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<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [May 12, 2023, 11:04am UTC](https://forum.infinityfree.com/t/cant-connect-ftp/75556/5 "2023-05-12T11:04:37Z")

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