Can't access FTP

Website URL

Error Message

Filezilla log:

Status: Resolving address of
Status: Connecting to…
Status: Connection attempt failed with ETIMEDOUT - Connection attempt timed out.
Error: Could not connect to server

Other Information

I can access the website “”, but cannot make FTP connection to update site (connection timeout).
Access to the htdocs directory via the Infinity Free file manager is often very very slow and results in ‘page not responding’ messages in webbrowser, or remains unresponsive.
Last succesful FTP update was yesterday april 6 around 19:50 CET.

Maybe there is problem with your network?

That’s not the IP address of our FTP server, which likely means that something on your network is hijacking and censoring your network traffic.

Please try to use the FTP hostname instead, or just use the IP address of the FTP server directly:


Using resolved my problem. Thanks and regards.

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