# Cannot enter file manager

**URL:** <https://forum.infinityfree.com/t/cannot-enter-file-manager/84479>\
**Category:** Hosting Support\
**Created:** [October 16, 2023, 7:48am UTC](https://forum.infinityfree.com/t/cannot-enter-file-manager/84479 "2023-10-16T07:48:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![KmzG4ming](https://forum.infinityfree.com/letter_avatar/kmzg4ming/32/5_5575768a8748004e209b776fc1b2916d.png) [@KmzG4ming](https://forum.infinityfree.com/u/KmzG4ming)\
**Post date:** [October 16, 2023, 7:48am UTC](https://forum.infinityfree.com/t/cannot-enter-file-manager/84479/1 "2023-10-16T07:48:56Z")

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### Website URL

[https://kankmaz29.free.nf](https://kankmaz29.free.nf)

### Error Message

FTP Authentication Failled

### Other Information

Previously I mistakenly deleted the file where the .htaccess file was deleted, but I have created the same .htacess file as before, but now I can’t log into the file manager even though the username and password are correct. Please Help me…

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<div class="post-metadata">

**Author:** ![Herbert](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/herbert/32/43603_2.png) [@Herbert](https://forum.infinityfree.com/u/Herbert)\
**Post date:** [October 16, 2023, 8:18am UTC](https://forum.infinityfree.com/t/cannot-enter-file-manager/84479/2 "2023-10-16T08:18:10Z")

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It’s not because of the. .htaccess file. I think they are doing some kind of maintenance on servers. A 502 error occurs when the server sends an invalid response.

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<div class="post-metadata">

**Author:** ![KmzG4ming](https://forum.infinityfree.com/letter_avatar/kmzg4ming/32/5_5575768a8748004e209b776fc1b2916d.png) [@KmzG4ming](https://forum.infinityfree.com/u/KmzG4ming)\
**Post date:** [October 16, 2023, 8:28am UTC](https://forum.infinityfree.com/t/cannot-enter-file-manager/84479/3 "2023-10-16T08:28:22Z")

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Thank you, what you said is true that there is a problem on the server

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<div class="post-metadata">

**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [October 16, 2023, 9:27am UTC](https://forum.infinityfree.com/t/cannot-enter-file-manager/84479/4 "2023-10-16T09:27:30Z")

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> [@KmzG4ming](#):
>
> but now I can’t log into the file manager

Please use filezilla

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<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [October 23, 2023, 9:27am UTC](https://forum.infinityfree.com/t/cannot-enter-file-manager/84479/5 "2023-10-23T09:27:35Z")

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