# Cannot download Themes/Plugins

**URL:** https://forum.infinityfree.com/t/cannot-download-themes-plugins/33429
**Category:** Hosting Support
**Created:** [July 22, 2020, 2:23pm UTC](https://forum.infinityfree.com/t/cannot-download-themes-plugins/33429 "2020-07-22T14:23:53Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![anon70937311](https://forum.infinityfree.com/letter_avatar/anon70937311/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon70937311](https://forum.infinityfree.com/u/anon70937311)
#### Post date: [July 22, 2020, 2:23pm UTC](https://forum.infinityfree.com/t/cannot-download-themes-plugins/33429/1 "2020-07-22T14:23:53Z")

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When I attempt to download anything it says I am missing some extension. I know that this is an active issue, but could someone please explain step by step how to install a theme please? The one I want is Color Mag!

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### Author: ![katufo](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/katufo/32/7659_2.png) [@katufo](https://forum.infinityfree.com/u/katufo)
#### Post date: [July 22, 2020, 2:38pm UTC](https://forum.infinityfree.com/t/cannot-download-themes-plugins/33429/2 "2020-07-22T14:38:38Z")

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You will need to upload it manually using FTP Client (Filezila, WinSCP)

> **[Beginners Guide: How to Install a WordPress Theme](https://www.wpbeginner.com/beginners-guide/how-to-install-a-wordpress-theme/)**
>
> Are you looking to install a WordPress theme? Follow our beginner's guide with step by step instructions on how to install a WordPress theme.

> **[How to upload files with FTP](https://forum.infinityfree.com/docs?topic=49306)**
>
> The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the...

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### Author: ![XInterverse](https://forum.infinityfree.com/letter_avatar/xinterverse/32/5_5575768a8748004e209b776fc1b2916d.png) [@XInterverse](https://forum.infinityfree.com/u/XInterverse)
#### Post date: [July 22, 2020, 3:20pm UTC](https://forum.infinityfree.com/t/cannot-download-themes-plugins/33429/3 "2020-07-22T15:20:53Z")

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I think this is the error you got:  
 ![image](https://forum-cdn.infinityfree.net/original/2X/a/af76a0817a3f2f7077a81a6759da7a2fa152e163.png)

If so, please read here:

> [@ZIP / ZipArchive / ZLIB extensions missing](https://forum.infinityfree.com/t/zip-ziparchive-zlib-extensions-missing/33297):
>
> Yes, the ZIP, ZipArchive and ZLIB modules are currently missing on free hosting. This is a known issue and we’re working on it. We already posted an announcement about this, but since people don’t seem to read outage announcements, here is a second announcement with a harder to miss title. The actual outage announcement is here:

It’s yet to be fixed. Meanwhile, do as @katufo said.

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### Author: ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)
#### Post date: [August 6, 2020, 3:20pm UTC](https://forum.infinityfree.com/t/cannot-download-themes-plugins/33429/4 "2020-08-06T15:20:54Z")

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