Cannot connect to MySQL database - access denied error

Admin · September 17, 2025, 7:43pm

Did you already check this error message in our knowledge base?

Access denied for user

You can see an error message which looks like Access denied for user 'epiz_12345678'@'192.168.0.*' (using password: YES). This message means that the user was able to connect, but does not have access to the provided database name.

This could mean one of two things.

This generally means that the database name is not correct. If you entered the database name my_database when creating the database, the full database name looks like epiz_12345678_my_database. The easiest way to make sure you have the right database name is to go to the MySQL Databases section in your control panel. If you haven’t created your database yet, you can also do it through this menu.

It could also mean that your database password is incorrect. The database password is the same as your hosting account password (which is different from your client area password!). You can find your hosting account password by logging in to your client area, click Manage next the account, scroll down to MySQL Details and click Show next to the Password field.