# CANNOT CONNECT TO FTP

**URL:** <https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213>\
**Category:** Hosting Support\
**Created:** [November 17, 2016, 6:34am UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213 "2016-11-17T06:34:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![haroldx](https://forum.infinityfree.com/letter_avatar/haroldx/32/5_5575768a8748004e209b776fc1b2916d.png) [@haroldx](https://forum.infinityfree.com/u/haroldx)\
**Post date:** [November 17, 2016, 6:34am UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213/1 "2016-11-17T06:34:48Z")

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i cannot connect to ftp server my credentials are exactly the same and says incorrect over and over again.

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**Author:** ![anon52236679](https://forum.infinityfree.com/letter_avatar/anon52236679/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon52236679](https://forum.infinityfree.com/u/anon52236679)\
**Post date:** [November 17, 2016, 6:48am UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213/2 "2016-11-17T06:48:59Z")

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Hello @haroldx.

Because of other users reporting the same issue I have to guess that the FTP server is broken at the moment… Unfortunately sometimes it happens and not always it’s our fault. I hope that @Admin gets this notification so he can look further into the issue as he is the only one with hosting-system wide access…

I hope that this issue will get solved soon.

Mike

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [November 17, 2016, 11:31am UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213/3 "2016-11-17T11:31:26Z")

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Judging by the nature of the issue and the number of people experiencing it, it looks like the FTP server was overloaded. However, I just tried to connect through FTP but I didn’t experience any problems, meaning that the issue most likely has been resolved by the server administrators. Do you still experience this issue?

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**Author:** ![Cristif92](https://forum.infinityfree.com/letter_avatar/cristif92/32/5_5575768a8748004e209b776fc1b2916d.png) [@Cristif92](https://forum.infinityfree.com/u/Cristif92)\
**Post date:** [November 17, 2016, 11:09pm UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213/4 "2016-11-17T23:09:02Z")

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The same for me. I tried log in with FileZilla, and I can not.

With the web builder I can keep going adding template and styles, but the other way, not.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [January 17, 2019, 7:26pm UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/6213/5 "2019-01-17T19:26:56Z")

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