# Cannot connect to ftp **URL:** \ **Category:** Hosting Support\ **Created:** [December 2, 2024, 8:51pm UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/102473 "2024-12-02T20:51:53Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [December 3, 2024, 10:49am UTC](https://forum.infinityfree.com/t/cannot-connect-to-ftp/102473/6 "2024-12-03T10:49:12Z")
Before connecting, make sure it is like this in the settings ![Screenshot 2024-12-03 113555](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/4/5/45e20b029b918f078a442505f9578fa0e0f5ca93.jpeg) Pay attention that often after you turn off the FZ debug level becomes 0 so it is necessary to set it to 2 again before the connection. > [@haiflosse](#): > > the 2 files of the upload was from an other ftp connection Is that connection related to this hosting or not? When you used it, did you see the hosting content (files) in the right window (server) ? * * * Have you ever successfully connected via FZ to `ftpupload.net` ? When you started FZ for the first time and connected to `ftpupload.net`, did it ask you something about the certificates and did you approve it? Have you tried to install the latest version of FZ (in case you have one with a bug) ? * * * Other > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/docs?topic=49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… --- _[View the full topic](https://forum.infinityfree.com/t/cannot-connect-to-ftp/102473)._