Cannot add my domain

My website URL is: fixed1.com ,but main domain for here is : whp1mwgk.epizy.com

What I’m seeing is: say’s to contact support…

I’m using this software: windows 10 64bit pro

Additional information: is this because I just bought it ?

nvrmnd it working now…

how do I ftp to this site ? Im using netobjects 2015…

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