# Cannot access website due to plug-in and SSL issues **URL:** \ **Category:** Hosting Support\ **Created:** [June 27, 2023, 2:05pm UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213 "2023-06-27T14:05:46Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 27, 2023, 2:05pm UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/1 "2023-06-27T14:05:46Z")
### fsservices.000.pe is the URL of the website. ### Hello everyone, I cannot access my website and here is how and the context: So I was setting up the WordPress plug-in Really Simple SSL but I accidentally pressed “forcefully find SSL certificate” or something similar like that, So now, Every time I visit my website, It redirects to the HTTPS version of the website instead of the HTTP version, Whilst the website has an issued SSL certificate, It hasn’t been set up yet certificate and the plug in is trying brute force it, I have no access to the WordPress dashboard, I can’t access my cPanel and I can’t access my FTP. If anyone can help me, I will appreciate that. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [June 27, 2023, 2:54pm UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/2 "2023-06-27T14:54:41Z")
Make sure you did these > [@How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/t/how-to-get-free-ssl-https-on-infinityfree/49323/): > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. This article only applies to custom domains Free subdomains (like your… > [@How to install an SSL certificate](https://forum.infinityfree.com/t/how-to-install-an-ssl-certificate/49324/): > > In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the [client …](https://app.infinityfree.net/sslCertificates) > [@How to force all traffic to HTTPS](https://forum.infinityfree.com/t/how-to-force-all-traffic-to-https/49322/): > > After you’ve enabled SSL for your website, you’ll probably want to redirect all traffic on your website to the https version of your site. There are multiple ways to do that. Let’s compare some commonly used ways. Using script configuration Some scripts (including Wordpress) have a setting which allows you to set your website URL. By changing this URL from [http://example.com](http://example.com) to [https://example.com](https://example.com), the script will probably redirect visitors to the https version of your site. Even if your script… > [@fswooser](#): > > I can’t access my cPanel and I can’t access my FTP. I guess you have to wait for admin ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [June 27, 2023, 3:10pm UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/3 "2023-06-27T15:10:14Z")
> [@fswooser](#): > > I can’t access my cPanel and I can’t access my FTP These two aren’t affected by the plugin, can you share your error logs? > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [June 27, 2023, 6:43pm UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/4 "2023-06-27T18:43:51Z")
> [@fswooser](#): > > I can’t access my cPanel and I can’t access my FTP. I checked your account, and it seems that the password of your account was modified outside of the client area. But account passwords are only pushed from the client area to the hosting platform, not the other way around, so if you change it through any other way than the Account Settings in the client area, the password shown in the client area will be incorrect, and the control panel and file manager login buttons won’t work either. I’ve updated your hosting account with the password from the client area, so you should be able to login again with the password from the client area. This also means you can use all the automatic setup buttons provided by the Free SSL Certificates system. ---
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 28, 2023, 3:08am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/5 "2023-06-28T03:08:12Z")
Thank you for letting me in to my FTP and cPanel, I can access it now, But I am still unable to get to the WordPress dashboard, And I did set up the SSL certificate system now, It says the certificate is issued now. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [June 28, 2023, 3:11am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/6 "2023-06-28T03:11:51Z")
> [@fswooser](#): > > But I am still unable to get to the WordPress dashboard, This is expected as I am still seeing this ![image](https://forum-cdn.infinityfree.net/original/3X/0/e/0e2cb8e002a10dd261b488ab1ce6b195dc64be54.png) These still apply > [@KangJL](#): > > Make sure you did these > > > [@](#): > > > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. Step 1: Set up the domain on your hosting account The first thing to d… > > > [@](#): > > > > In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the [client…](https://app.infinityfree.net/sslCertificates) > > > [@](#): > > > > After you’ve enabled SSL for your website, you’ll probably want to redirect all traffic on your website to the https version of your site. There are multiple ways to do that. Let’s compare some commonly used ways. Using script configuration Some scripts (including Wordpress) have a setting which allows you to set your website URL. By changing this URL from [http://example.com](http://example.com) to [https://example.com](https://example.com), the script will probably redirect visitors to the https version of your site. Even if your scrip… ---
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 28, 2023, 3:17am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/7 "2023-06-28T03:17:08Z")
I did get the free SSL Certificate that InfinityFree provides, I just need to stop the web browser from redirecting me from HTTPS, I know it sounds counter-intuitive but I need to access the WordPress dashboard to enable it. ---
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 28, 2023, 3:17am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/8 "2023-06-28T03:17:49Z")
Also, How do I access the article itself? It’s cut off. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [June 28, 2023, 3:21am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/9 "2023-06-28T03:21:50Z")
> [@fswooser](#): > > How do I access the article itself? Read here? > [@How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/t/how-to-get-free-ssl-https-on-infinityfree/49323/): > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. This article only applies to custom domains Free subdomains (like your… > [@How to install an SSL certificate](https://forum.infinityfree.com/t/how-to-install-an-ssl-certificate/49324/): > > In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the [client …](https://app.infinityfree.net/sslCertificates) > [@How to force all traffic to HTTPS](https://forum.infinityfree.com/t/how-to-force-all-traffic-to-https/49322/): > > After you’ve enabled SSL for your website, you’ll probably want to redirect all traffic on your website to the https version of your site. There are multiple ways to do that. Let’s compare some commonly used ways. Using script configuration Some scripts (including Wordpress) have a setting which allows you to set your website URL. By changing this URL from [http://example.com](http://example.com) to [https://example.com](https://example.com), the script will probably redirect visitors to the https version of your site. Even if your script… Click on down arrow to expand article ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [June 28, 2023, 3:32am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/10 "2023-06-28T03:32:30Z")
> [@fswooser](#): > > but I need to access the WordPress dashboard to enable it. I believe your SSL redirection issue was caused by Really Simple SSL. You need to disable the plugin by renaming it in the plugin folder. Then check your .htaccess for any http to https redirection and remove it as well ---
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 28, 2023, 3:37am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/11 "2023-06-28T03:37:41Z")
Already did that… ---
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 28, 2023, 3:39am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/12 "2023-06-28T03:39:23Z")
I did find this inside the .htaccess txt file. ```auto #BEGIN Really Simple SSL LETS ENCRYPT RewriteRule ^.well-known/(.*)$ - [L] #END Really Simple SSL LETS ENCRYPT # BEGIN WordPress # The directives (lines) between "BEGIN WordPress" and "END WordPress" are # dynamically generated, and should only be modified via WordPress filters. # Any changes to the directives between these markers will be overwritten. RewriteEngine On RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] # END WordPress ``` ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [June 28, 2023, 3:48am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/13 "2023-06-28T03:48:02Z")
> [@fswooser](#): > > did that… Make sure you really disabled the Really Simple SSL plugin Then comment this out ```auto #BEGIN Really Simple SSL LETS ENCRYPT #RewriteRule ^.well-known/(.*)$ - [L] #END Really Simple SSL LETS ENCRYPT ``` This may help > [@How to make Cloudflare Flexible SSL work with WordPress](https://forum.infinityfree.com/t/how-to-make-cloudflare-flexible-ssl-work-with-wordpress/49362/1): > > To regain access to your WordPress admin area, you can do the following: > > 1. Login to your [client area](https://app.infinityfree.net/accounts), find your hosting account, click Manage and then go click Control Panel. > 2. Go to phpMyAdmin, find your WordPress database and click Connect Now. > 3. Find the table with the name ending with `_options` and click on the name. > 4. Find the rows with the column `option_name` matching `siteurl` and `home`. These should be the first two in the list, but you can use the Search function if you can’t find them. > 5. Double click the value in the `option_value` column, and change the start of the URL from `https://` to `http://`. ---
**Author:** ![fswooser](https://forum.infinityfree.com/letter_avatar/fswooser/32/5_5575768a8748004e209b776fc1b2916d.png) [@fswooser](https://forum.infinityfree.com/u/fswooser)\ **Post date:** [June 28, 2023, 4:32am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/14 "2023-06-28T04:32:30Z")
I can finally access the WP dashboard, Thank you for your assistance. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [July 5, 2023, 4:33am UTC](https://forum.infinityfree.com/t/cannot-access-website-due-to-plug-in-and-ssl-issues/78213/15 "2023-07-05T04:33:23Z")
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