# Cannot access my website **URL:** \ **Category:** Hosting Support\ **Created:** [April 26, 2025, 4:32pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393 "2025-04-26T16:32:56Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![wasik405](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wasik405/32/55080_2.png) [@wasik405](https://forum.infinityfree.com/u/wasik405)\ **Post date:** [April 26, 2025, 4:43pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/2 "2025-04-26T16:43:07Z")
Welcome to the community. It’s recommended to have only one index file (either `index.php` or `index.html`). However, that’s likely not the issue. I’m being redirected to the 403 error page. Ensure the file names are in lowercase and take a look at this: > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… --- _[View the full topic](https://forum.infinityfree.com/t/cannot-access-my-website/109393)._