# Cannot access my website **URL:** \ **Category:** Hosting Support\ **Created:** [April 26, 2025, 4:32pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393 "2025-04-26T16:32:56Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![cerelac](https://forum.infinityfree.com/letter_avatar/cerelac/32/5_5575768a8748004e209b776fc1b2916d.png) [@cerelac](https://forum.infinityfree.com/u/cerelac)\ **Post date:** [April 26, 2025, 4:32pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/1 "2025-04-26T16:32:56Z")
### Website URL www,[adomgroupofcompanies.com](http://adomgroupofcompanies.com) ### Error Message Have uploaded the website files in htdocs but it says index file not found even though I have an index,html file and an index.php file ### Other Information (other information and details relevant to your question) ---
**Author:** ![wasik405](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wasik405/32/55080_2.png) [@wasik405](https://forum.infinityfree.com/u/wasik405)\ **Post date:** [April 26, 2025, 4:43pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/2 "2025-04-26T16:43:07Z")
Welcome to the community. It’s recommended to have only one index file (either `index.php` or `index.html`). However, that’s likely not the issue. I’m being redirected to the 403 error page. Ensure the file names are in lowercase and take a look at this: > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… ---
**Author:** ![cerelac](https://forum.infinityfree.com/letter_avatar/cerelac/32/5_5575768a8748004e209b776fc1b2916d.png) [@cerelac](https://forum.infinityfree.com/u/cerelac)\ **Post date:** [April 26, 2025, 4:55pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/3 "2025-04-26T16:55:48Z")
Can I delete the account and add a new one cos I have an account for [derrick.kesug.com](http://derrick.kesug.com) which I do not use and that account has the domain [adomgroupofcompanies.com](http://adomgroupofcompanies.com) too ---
**Author:** ![cerelac](https://forum.infinityfree.com/letter_avatar/cerelac/32/5_5575768a8748004e209b776fc1b2916d.png) [@cerelac](https://forum.infinityfree.com/u/cerelac)\ **Post date:** [April 26, 2025, 5:07pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/4 "2025-04-26T17:07:42Z")
it seems the website files do show for [derrick.kesugs.com](http://derrick.kesugs.com) and not [adomgroupofcompanies.com](http://adomgroupofcompanies.com) and I want it to be the other way round ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [April 26, 2025, 5:19pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/5 "2025-04-26T17:19:31Z")
> [@cerelac](#): > > Can I delete the account and add a new Yes. In the account go to account settings: ![image](https://forum-cdn.infinityfree.net/original/3X/8/1/81d5bc5aee9d1b29921e221173d2c0e70a6733ad.png) and then at the bottom you can deactivate the acount. ---
**Author:** ![cerelac](https://forum.infinityfree.com/letter_avatar/cerelac/32/5_5575768a8748004e209b776fc1b2916d.png) [@cerelac](https://forum.infinityfree.com/u/cerelac)\ **Post date:** [April 26, 2025, 5:24pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/6 "2025-04-26T17:24:27Z")
How about making the files show for [adomgroupofcompanies.com](http://adomgroupofcompanies.com) and not [derrick.kesug.com](http://derrick.kesug.com) they are both in the same account ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 26, 2025, 8:07pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/7 "2025-04-26T20:07:37Z")
If you want to move the files from one domain to another, simply move the files from the directory of the old domain to the new domain. When you click Manage next to each of the domains in your account, you will see the directory on your account the domain is linked to. And you can just move the directories like so: > [@How to move a website to a different directory](https://forum.infinityfree.com/t/how-to-move-a-website-to-a-different-directory/88900): > > Every website is linked to a certain htdocs directory on your account. But sometimes you need to move a website from one htdocs directory to another. This may be necessary if: You are moving to a different domain name (e.g. a free subdomain to a custom domain). You have recreated your domain name and it was assigned to a different directory. Fortunately, there is no need to rebuild your website from scratch. It’s not difficult to move your website from one directory to another. How to move a… ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [May 3, 2025, 8:07pm UTC](https://forum.infinityfree.com/t/cannot-access-my-website/109393/8 "2025-05-03T20:07:42Z")
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